Gianna Dieguez
Miami
Summary
Dynamic professional experienced in customer service and insurance processes. Known for attention to detail and teamwork, effectively driving workflow efficiency and delivering exceptional patient care.
Overview
4
4
years of professional experience
Work History
Insurance Coordinator
Ambulatory Diagnostic Center
Miami, FL
06.2024 - Current
- Monitored changes in insurance policies to maintain up-to-date knowledge and compliance within the team.
- Verify multiple types of insurance coverage and obtain referrals and authorizations as needed.
- Assist with auditing patient information, documentation, and appointment records for accuracy and compliance.
- Maintain knowledge of CPT and diagnosis codes to support efficient scheduling and patient processing.
- Deliver professional customer service while handling high call volumes and patient inquiries.
- Work proactively to keep workflow organized and operations running smoothly.
- Perform effectively under pressure and collaborate with team members to support office efficiency.
Front Desk Coordinator
Bird Bowl
Miami, FL
06.2022 - 09.2024
- Coordinated communication between departments to enhance guest experiences.
- Trained new team members on front desk procedures and customer service standards.
- Greet guests in a friendly and professional manner, issue bowling shoes, make reservations in-person or over the phone, and process payments through the League System.
- Open Front-of-House by preparing the front area, opening cash registers, and organizing shoe storage.
- Close Front-of-House by readying the front area, counting cash registers, and performing data entry for End of Day Reports.
Education
Associate of Science - Radiology
Miami Dade College
Miami, FL06.2029
High School Diploma -
John A. Ferguson
Miami, FL05.2024
Skills
- English (Fluent)
- Spanish (Fluent)
- Customer Service
- Scheduling
- Insurance Verification
- Referrals & Authorizations
- Auditing
- CPT & Diagnosis Codes
- Cash Handling
- Sales
- Microsoft Office
- Fast Learner
- Team Player
- Works Well Under Pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Coordinator
Ambulatory Diagnostic Center
06.2024 - Current
Front Desk Coordinator
Bird Bowl
06.2022 - 09.2024
Associate of Science - Radiology
Miami Dade College
High School Diploma -
John A. Ferguson