Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandra Chavez

Lynwood,CA

Summary

Customer service professional with over 11 years in retail, excelling in high-pressure environments and resolving customer issues efficiently. Proven track record of enhancing customer satisfaction and driving repeat business.

Overview

12
12
years of professional experience

Work History

Front End TA Services

Walmart Inc
11.2022 - Current
  • Provide assistance to customers regarding product inquiries, returns, cash transactions, and complaints in a courteous and efficient manner, ensuring customer satisfaction.
  • Oversee cash transactions, process refunds, and manage escalated issues to facilitate a seamless shopping experience.
  • Train new staff on customer service protocols, systems, and company policies.
  • Assist with Send/Receive Money Transactions, Bill Payments, and Money Orders while handling large sums of money.

Warehouse Employee

11.2017 - 03.2019
  • Conducted inspections of products for defects and damages; ensured accurate processing of packaging and shipping orders.
  • Loaded and unloaded designated trailers with cartons and merchandise for shipment.
  • Acquired knowledge of software for scanning boxes and managing the receipt and closure of containers.

Cashier

Wheel Power Arco Am-Pm
05.2016 - 05.2017
  • Managed voids, returns, cash in/cash out, and coupon sales.
  • Assisted in the store inventory process.
  • Learned to conduct daily cash audits, prepare for bank deposits, and organize paperwork.

Cashier

Logical Link Arco Am-Pm
01.2014 - 05.2016
  • Answered phone calls and directed them to the appropriate personnel.
  • Operated the lottery machine and accepted payments for various bills payable at the store.

Education

Diploma - undefined

Dominguez High School
06.2013

Skills

    Rapid learner

    Bilingual: English and Spanish

    Problem-solving and analysis

    Effective under pressure

    Computer and internet proficiency

    Organizational skills

    Flexibility and adaptability

    Interpersonal communication

    Task management and prioritization

    Team collaboration

Timeline

Front End TA Services

Walmart Inc
11.2022 - Current

Warehouse Employee

11.2017 - 03.2019

Cashier

Wheel Power Arco Am-Pm
05.2016 - 05.2017

Cashier

Logical Link Arco Am-Pm
01.2014 - 05.2016

Diploma - undefined

Dominguez High School

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