Liliana Rosario

• Managed a high volume of time-sensitive to-go orders with precision, ensuring accuracy, completeness, and timely guest pickup.
• Delivered warm, service-oriented support by communicating clearly with guests, resolving concerns, and creating a positive experience over the phone and in person.
• Adapted quickly to shifting needs by moving between to-go, hosting, food running, and bussing roles while maintaining consistent quality and efficiency.
• Trained new team members on safety, sanitation, service standards, and workflow procedures to support smooth front-of-house operations.
• Maintained strict food safety, cleanliness, and sanitation practices to ensure a safe environment and proper handling of all menu items.
• Handled cash transactions accurately, maintaining accountability for daily sales receipts.
• Assisted customers by providing menu information and answering inquiries about to-go options.
• Coordinated with kitchen staff to ensure timely order fulfillment and quality standards.
• Increased drink, appetizers, entrée, and dessert orders by suggestively selling daily specials or popular items.

I have currently just finished my first semester in college and will begin again in the fall.