Alejandra Chongo
Charleston,SC
Summary
Dynamic individual with hands-on experience in museum work and talent for navigating fast-paced changes. Possessing a comprehensive and well-rounded understanding of Art History, Architecture, Museum Practices, Public Relations, and Fundraising. Proven ability to preserve curatorial heritage while fostering engaging visitor experiences. Strong attention to detail and a commitment to promoting educational initiatives within the museum context. As well as contributing a fresh perspective to the museum field.
Overview
3
3
years of professional experience
Work History
Visitor Experience Associate
International African American Museum
08.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement. Analyzed customer data to identify trends and anticipate customer needs. Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Assisted with special event coordination including set-up and tear down while providing support to other departments as needed. Assisted in the management of visitor flow within the admissions queues, the Museum, and in the African Ancestors Memorial Garden.
Ticketing & Patron Services Intern
Sottile Theatre
08.2024 - Current
- Managed ticketing software, scheduling systems, and client management strategies in relation to public programming coordination and membership management
- Created content for newsletters, sorted and organized files, spreadsheets, and reports. Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making while managing project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data. Gathered, organized and input information into digital database, and optimized customer experience by delivering superior services and effectively troubleshooting issues.
Poll Manager
South Carolina Government
11.2024 - 11.2024
- Adaptable and proficient in learning new concepts quickly and efficiently. Developed strong organizational and communication skills through coursework and volunteer activities. Compiled company information and related material and distributed it to candidates.
- Checked elector identification and eligibility and marked elector numbers. Maintained ballot secrecy and confidentiality. Reported progress and concerns to Duty Returning Officer and Presiding Officer.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications. Served as corporate liaison for finance, IT, and marketing departments.
Gallery Receptionist
Halsey Institute of Contemporary Art
01.2022 - 02.2022
- Provided clerical support to company employees by copying, faxing, and filing documents. Managed multiple tasks and met time-sensitive deadlines. Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail. Confirmed appointments, communicated with clients, and updated client records. Maintained confidentiality of information regarding clients and company.
- Balanced customer schedules and maximum load levels when scheduling appointments. Organized, maintained and updated information in computer databases.
Education
BA - History of Art & Architecture
College of Charleston
Charleston12-2025
Skills
- Extensive Knowledge of Art History
- Data Entry
- Attention to Detail
- Strategy Development
- Fundraising
- Project Management
- Research
- Writing
- Oral Communication
- Organization
- Collaboration
- Initiative
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Poll Manager
South Carolina Government
11.2024 - 11.2024
Visitor Experience Associate
International African American Museum
08.2024 - Current
Ticketing & Patron Services Intern
Sottile Theatre
08.2024 - Current
Gallery Receptionist
Halsey Institute of Contemporary Art
01.2022 - 02.2022
BA - History of Art & Architecture
College of Charleston
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