ALEJANDRA CONTRERAS
Carlsbad,CA
Summary
Dynamic billing analyst with a proven track record in regulatory compliance and process improvement, consistently driving operational efficiency and effectiveness. Highly motivated to enhance productivity through innovative solutions and strategic initiatives. Results-driven team player adept in customer service and analytical problem-solving, dedicated to delivering exceptional client experiences while fostering strong, lasting relationships. Committed to leveraging expertise to positively contribute to organizational goals and elevate overall performance.
Overview
4
4
years of professional experience
Work History
Billing Analyst
San Diego Gas & Electric Co
10.2025 - Current
- Conducted detailed analysis of billing data within SAP to ensure accuracy, identify trends, and discrepancies in over twenty accounts per day.
- Reconciled billing data with financial records using SAP tools, collaborating with the accounting team to resolve discrepancies and ensure accurate revenue reporting.
- Provided exceptional customer support by resolving billing inquiries, disputes, and payment arrangements in a timely and professional manner.
- Maintained and updated billing systems and SAP modules to ensure data integrity, troubleshoot technical issues, and optimize system performance.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
Senior Operations Specialist
LPL Financial
12.2023 - 06.2025
- Managed deactivation of over 800 client accounts daily, completing all required protocols and documentation with an exceptional record of zero quality errors for four months.
- Communicated effectively with clients, addressing concerns on billing details and facilitating smooth transitions.
- Provided operational support by overlay service (GWP, MWP, OPM, PWP, and SMA)
- Experience working with MS Office, Beta, Oracle, and Move Money Tool.
- Supported operational partners in quality control to ensure daily operation was completed correctly.
- Staying up to date on various products (GWP, OMP, MWP, PWP, and SMA).
- Guarantee advisor-driven requests are in good order and processed with the Operation’s SLA.
- Prepared and distributed end-of-day reports to cross-functional departments to support daily operation.
Sales Associate
Independent Financial Advisor
06.2021 - 11.2023
- Developed and implemented efficient solutions to fulfill client needs, boosting sales significantly.
- Prepared quotes for various insurance products while providing information on long-term care and life insurance applications.
- Assisted manager in cultivating strong relationships with clients, enhancing customer retention.
- Scheduled meetings, reminded clients of any extra notes left by the advisor.
Education
B.S. - Business Administration
California State University, San Marcos
San Marcos05.2023
Timeline
Billing Analyst
San Diego Gas & Electric Co
10.2025 - Current
Senior Operations Specialist
LPL Financial
12.2023 - 06.2025
Sales Associate
Independent Financial Advisor
06.2021 - 11.2023
B.S. - Business Administration
California State University, San Marcos