Alejandra Cordova
Berwyn,IL
Summary
Dedicated caregiver with experience in supporting clients' daily activities and enhancing their quality of life. Skilled in effective communication and teamwork, ensuring a safe and nurturing environment for clients.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Caregiver
Help At Home Health Care
Chicago, Illinois
02.2024 - Current
- Assisted clients with daily living activities and personal care tasks.
- Ensured a safe and clean environment for clients at all times.
- Communicated effectively with clients to understand their needs and preferences.
- Engaged clients in social activities to promote mental well-being and companionship.
- Administered medications according to care plans and schedules provided.
- Supported mobility by assisting clients with walking and transferring safely.
- Documented client progress and reported changes to healthcare professionals promptly.
- Collaborated with family members to enhance care strategies and support systems.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Costumer service
Royal Prestige
Chicago, IL
11.2024 - 02.2025
- Provided personalized customer service to ensure customer satisfaction.
- Ensured client satisfaction through excellent customer service skills.
- Provided excellent customer service by addressing complaints promptly.
- Provided exceptional customer service at all times.
- Documented customer service issues identified through surveys.
- Monitored product quality and customer service standards.
- Identified opportunities to improve customer service processes.
- Managed customer service team of 5-10 employees.
- Developed strategies for improving customer service delivery processes.
- Implemented strategies for improving customer service delivery standards.
- Monitored social media channels for customer service inquiries.
- Created reports summarizing customer service metrics and activities.
Education
Bachelor of Science - Psicología
Universidad Unife
Lima 03.2012 - 03.2017
Skills
- Medication administration
- Client mobility support
- Daily living assistance
- Health documentation
- Care plan execution
- Customer relationship management
- Process improvement strategies
- Team management
- Quality assurance monitoring
- Performance reporting
- Effective communication
- Conflict resolution
- Active listening
- Empathy development
- Time management
- Team collaboration
- Client documentation
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
Costumer service
Royal Prestige
11.2024 - 02.2025
Caregiver
Help At Home Health Care
02.2024 - Current
Bachelor of Science - Psicología
Universidad Unife
03.2012 - 03.2017