Alejandra Daniels
Lincoln,Nebraska
Summary
Certified Clinical Medical Assistant Seeking Growth Opportunity
Highly organized and independent Certified Clinical Medical Assistant (CCMA) with extensive experience in clinical medical office support. Skilled in:
· Patient rooming and vital sign collection
· Insurance verification and authorization management
· Scheduling and appointment coordination
· Proficient in various computer applications (EHR, practice management software)
· Attention to detail, ensuring accurate task completion under tight deadlines
· Process improvement and streamlining for enhanced efficiency
Key Strengths:
· Excellent communication and customer service skills
· Team-oriented with collaborative mindset
· Proactive and resourceful problem-solver
· Passionate about delivering high-quality patient care
Certifications:
· NHA Certified Clinical Medical Assistant (CCMA) #F5Q8T5A2
Seeking a dynamic medical office environment that offers:
· Professional growth and development opportunities
· Collaborative team culture
· Challenges that utilize my skills and experience
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Esthetician
Vitalize Health
Lincoln, Nebraska
01.2021 - 04.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Handled general office duties to support administrative staff during peak hours.
- Provided clients with post-treatment instructions and education on skincare products.
- Prepared medical grade chemical peels, microdermabrasion, dermaplaning, and other aesthetic procedures.
- Provided excellent customer service and skincare treatments to clients.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Provided guidance to providers regarding the prior authorization process.
- Processed appeals in a timely manner as per policy guidelines.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Developed relationships with external vendors providing pre-authorization services.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Analyzed trends in authorization denials and reported findings to management for quality improvement initiatives.
COVID-19 Screener
Sutton Dermatology & Aesthetics
Lincoln, Nebraska
06.2020 - 11.2021
- Administered temperature checks using non-contact thermometers for individuals entering the facility.
Insurance Reimbursement and Authorization Specialist
Shared Services Center
Fort Smith, AR
07.2016 - 05.2020
- Working knowledge of insurance claim filing, requirements, and regulations
- Research account specifics to complete necessary follow up actions
- Ensure confidentiality of all patients' accounts by following HIPAA guidelines
- Contact patients/insurance companies on unresolved claims or claims in need of resolution
- Communicate daily with peers and management on payer trends identified
- Attend in-services, education sessions, and department meetings as scheduled
Lead Teacher
Smart Start Pre Prep Academy
Tampa, Florida
04.2015 - 04.2016
- Developed lesson plans for the classroom for not only me but also the co-teacher
- Daily care of sanitation of all equipment
- Developed relationships with infants and their families
- Communicated with coworkers to accomplish daily tasks
- Met or exceeded quality and quantity benchmark targets as established by management
- Attended in-services and completed mandatory continuing education courses required by the state of Florida
Fitness Instructor
Self-employed
Fayetteville, North Carolina
01.2014 - 04.2016
- Gained and maintained contracts with several facilities to provide fitness classes to their clients and residents
- Implemented fitness programs for several age groups
- Billed insurance when applicable for services provided to clients who had silver sneakers benefits through their insurance
- Maintained professional relationship with facilities and clients while keeping protected information secure as required by law
Fitness Specialist/ Front desk manager
World Class fitness
Fort Smith, Arkansas
07.2013 - 01.2014
- Provided customer service training for all new employees
- Maintained schedules for all classes taught at the facility
- Conducted inspections of all equipment
- Lead fitness classes for participants of all levels
- In charge of scheduling continuing education courses for the facility and coordinated with outside agencies to bring classes into the facility
- Assisted owner with daily tasks
Fitness Coach
Curves
Sierra Vista, AZ
11.2012 - 07.2013
- Met or exceeded daily membership sales
- Provided personal coaching for participants
- Recruiting new hires and training them to the company's guidelines and expectations
Education
Associates degree - Elementary Education
University of Phoenix
Phoenix, AZ06.2011
Human Resources Specialist Certification Course -
Army Institute of Professional Development
Fort Jackson, SC07.2007
Diploma -
Northside High School
Fort Smith, AR05.2002
Administrative Specialist Course -
Adjutant General School united States Army Soldier Support Institute
Certificate of Completion of The Army training system Warrior Leader Course -
Skills
- Patient-focused care
- Vital signs
- Medical Records Management
- Insurance Verification
- Compassionate
- Fluent in Spanish
- Specimens collection and processing
- Patient documentation
- HIPAA Compliance
- Precertification requirements
- Authorizations
References
References are available on request
Certification
- Nebraska Esthetician License #2320 Expires 09/30/2026
- Nebraska Medication Aide License #109681 Expires 12/21/2025
- NHA CCMA Certificate #F5Q8T5A2 Expires 10/12/2026
Languages
Spanish
Professional
References
References available upon request.
Languages
Spanish - Advanced spoken, written, and read.
Timeline
Medical Assistant/Medical Esthetician
Vitalize Health
01.2021 - 04.2024
COVID-19 Screener
Sutton Dermatology & Aesthetics
06.2020 - 11.2021
Insurance Reimbursement and Authorization Specialist
Shared Services Center
07.2016 - 05.2020
Lead Teacher
Smart Start Pre Prep Academy
04.2015 - 04.2016
Fitness Instructor
Self-employed
01.2014 - 04.2016
Fitness Specialist/ Front desk manager
World Class fitness
07.2013 - 01.2014
Fitness Coach
Curves
11.2012 - 07.2013
Associates degree - Elementary Education
University of Phoenix
Human Resources Specialist Certification Course -
Army Institute of Professional Development
Diploma -
Northside High School
Administrative Specialist Course -
Adjutant General School united States Army Soldier Support Institute
Certificate of Completion of The Army training system Warrior Leader Course -
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