Alejandra Davila Martinez
Aurora,IL
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Underwriting, Claim handler
Existential Insurance Agency
Aurora, IL
08.2022 - 09.2025
- Handle payments, in charge of inventory, answers the phone calls, handles car claims, manages project time management, and has patience in customer interaction, handles quotes, and gives prices
Picking, Sorting
Crate & Barrel Warehouse
Naperville, IL
01.2021 - 06.2022
- Handling return merchandise, picking, and sorting
Sales associate, Customer support
First Image Beauty Supply
Aurora, IL
03.2019 - 12.2020
- Takes payment, stocks, answers phone calls, conflict resolution
Education
High School Diploma -
West Aurora High School
Aurora, IL05.2020
Skills
- Bilingual - Spanish & English
- Email Correspondence
- Phone etiquette
- Data entry and analysis
- Cross functional collaboration
- Conflict resolution
- Cross functional resolution
Accomplishments
- Processed 4 policies car insurance applications daily.
Language
English and Spanish, conversational, written, and verbal skills
Timeline
Underwriting, Claim handler
Existential Insurance Agency
08.2022 - 09.2025
Picking, Sorting
Crate & Barrel Warehouse
01.2021 - 06.2022
Sales associate, Customer support
First Image Beauty Supply
03.2019 - 12.2020
High School Diploma -
West Aurora High School