Jeanette Sanchez
Chandler,AZ
Summary
Dedicated professional with strong skills in customer relationship management and multitasking. Experienced in maintaining organized documentation and facilitating communication between patients and healthcare providers for improved service outcomes. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Flexible, hard worker ready to continue making a positive impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Southwest Women’s Care
Chandler, AZ
03.2024 - Current
- Maintained organized documentation of patient interactions for efficient access and review.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Registered patients by verifying records to update computer system and patient charts.
- Supported administrative tasks, including filing and data entry, to enhance operational efficiency.
- Developed and implemented a tracking system for follow-up appointments to improve patient adherence.
- Verified insurance information, collected payments, and scheduled appointments.
Customer Service Representative
Bank of America
Chandler, AZ
01.2023 - 03.2024
- Managed customer inquiries and provided timely, relevant information regarding banking services.
- Resolved customer complaints efficiently, enhancing overall service satisfaction.
- Utilized CRM systems to track customer interactions and ensure follow-up on unresolved issues.
- Handled high-volume inquiries during peak times while maintaining service quality.
- Identified opportunities for process improvements, contributing to operational efficiency.
Sales Associate
Ulta Beauty Inc.
Chandler, AZ
02.2022 - 02.2023
- Conducted inventory checks to ensure stock availability and accurate product displays.
- Resolved customer inquiries and concerns to ensure satisfaction.
- Supported inventory management by tracking product levels and restocking as needed.
- Managed cash register functions, including cash handling and end-of-day reconciliation.
- Answered incoming telephone calls to provide store, products and services information.
- Processed returns, exchanges, and refunds in accordance with company policies.
Team Member
Culver's Restaurant
Chandler, AZ
12.2021 - 02.2022
- Collaborated with team members to ensure efficient operations during peak service hours.
- Maintained inventory levels by restocking items and properly managing supplies.
- Executed cleaning tasks to maintain high standards of cleanliness and organization.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Chandler High School
Chandler, AZ05-2021
Some College (No Degree) - Entrepreneurship Business
Chandler Gilbert Community College
Gilbert, AZSkills
- Patient registration
- Electronic health records
- Insurance verification
- Appointment scheduling
- Data entry
- Customer relationship management
- Time management
- Sports medicine knowledge
- Multitasking and organization
- Bilingual - Spanish & English
Languages
Spanish
Full Professional
English
Full Professional
Certification
Sports Medicine Certification
Timeline
Patient Service Representative
Southwest Women’s Care
03.2024 - Current
Customer Service Representative
Bank of America
01.2023 - 03.2024
Sales Associate
Ulta Beauty Inc.
02.2022 - 02.2023
Team Member
Culver's Restaurant
12.2021 - 02.2022
High School Diploma -
Chandler High School
Some College (No Degree) - Entrepreneurship Business
Chandler Gilbert Community College