Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alejandra De La Puerta

Alejandra De La Puerta

Chula Vista,Ca

Summary

My objective is to obtain a challenging position and the opportunity to obtain valuable skills and work experience in the medical field.

Overview

10
10
years of professional experience

Work History

Clinic Manager

Zignagenix International
10.2019 - Current
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Developed strong relationships with patients, fostering trust and loyalty to the clinic.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Streamlined clinic operations by implementing efficient scheduling and appointment systems.
  • Improved patient satisfaction through effective communication and compassionate care.
  • Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
  • Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.

MedicalAsistant

Balboa Nepphrology
05.2017 - 05.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Front and back
  • Authorization, insurance eligibility
  • Triage patients
  • Answer multi-line phones

Medical Assistant

Cardiovascular Institute Of San Doego
05.2014 - 05.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Verified patient insurance coverage and collected required co-payments.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

Education

Incomplete - Nursing

NationalUniversity
San Diego

High School Dioloma -

Instituto Mexico
Tijuana BC ,Mexico
07.2003

Skills

  • Administrative Leadership
  • HIPAA Compliance
  • Employee Training
  • Clinical management
  • Healthcare administration
  • Front office
  • Vital signs
  • Scheduling appointments
  • Patient Care Coordination
  • EKG
  • Vaccines/Injections
  • Scheduling
  • Records Management
  • Back office
  • Medical Billing
  • Supply Coordination
  • Patient Flow
  • Marketing
  • Decision-Making
  • Employee Performance Evaluations
  • Schedule Management
  • Employee Supervision
  • Patient Relations
  • Process Improvement
  • Human Resources Management
  • HIPAA Guidelines
  • Patient Education
  • Clinical Quality Program Standards
  • Regulatory Requirements
  • Patient Safety
  • Epic Systems
  • Bilingual
  • Sales

Timeline

Clinic Manager

Zignagenix International
10.2019 - Current

MedicalAsistant

Balboa Nepphrology
05.2017 - 05.2019

Medical Assistant

Cardiovascular Institute Of San Doego
05.2014 - 05.2015

Incomplete - Nursing

NationalUniversity

High School Dioloma -

Instituto Mexico
Alejandra De La Puerta