Alejandra De La Puerta
Chula Vista,Ca
Summary
My objective is to obtain a challenging position and the opportunity to obtain valuable skills and work experience in the medical field.
Overview
10
10
years of professional experience
Work History
Clinic Manager
Zignagenix International
2330 Cabo Bahia
10.2019 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
MedicalAsistant
Balboa Nepphrology
Chula Vista
05.2017 - 05.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Front and back
- Authorization, insurance eligibility
- Triage patients
- Answer multi-line phones
Medical Assistant
Cardiovascular Institute Of San Doego
Chula Vista
05.2014 - 05.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Incomplete - Nursing
NationalUniversity
San Diego High School Dioloma -
Instituto Mexico
Tijuana BC ,Mexico07.2003
Skills
- Administrative Leadership
- HIPAA Compliance
- Employee Training
- Clinical management
- Healthcare administration
- Front office
- Vital signs
- Scheduling appointments
- Patient Care Coordination
- EKG
- Vaccines/Injections
- Scheduling
- Records Management
- Back office
- Medical Billing
- Supply Coordination
- Patient Flow
- Marketing
- Decision-Making
- Employee Performance Evaluations
- Schedule Management
- Employee Supervision
- Patient Relations
- Process Improvement
- Human Resources Management
- HIPAA Guidelines
- Patient Education
- Clinical Quality Program Standards
- Regulatory Requirements
- Patient Safety
- Epic Systems
- Bilingual
- Sales
Timeline
Clinic Manager
Zignagenix International
10.2019 - Current
MedicalAsistant
Balboa Nepphrology
05.2017 - 05.2019
Medical Assistant
Cardiovascular Institute Of San Doego
05.2014 - 05.2015
Incomplete - Nursing
NationalUniversity
High School Dioloma -
Instituto Mexico