Alejandra De La Puerta
Chula Vista,Ca
Summary
My objective is to obtain a challenging position and the opportunity to obtain valuable skills and work experience in the medical field.
Overview
10
10
years of professional experience
Work History
Clinic Manager
Zignagenix International
10.2019 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
MedicalAsistant
Balboa Nepphrology
05.2017 - 05.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Front and back
- Authorization, insurance eligibility
- Triage patients
- Answer multi-line phones
Medical Assistant
Cardiovascular Institute Of San Doego
05.2014 - 05.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Incomplete - Nursing
NationalUniversity
San Diego High School Dioloma -
Instituto Mexico
Tijuana BC ,Mexico07.2003
Skills
- Administrative Leadership
- HIPAA Compliance
- Employee Training
- Clinical management
- Healthcare administration
- Front office
- Vital signs
- Scheduling appointments
- Patient Care Coordination
- EKG
- Vaccines/Injections
- Scheduling
- Records Management
- Back office
- Medical Billing
- Supply Coordination
- Patient Flow
- Marketing
- Decision-Making
- Employee Performance Evaluations
- Schedule Management
- Employee Supervision
- Patient Relations
- Process Improvement
- Human Resources Management
- HIPAA Guidelines
- Patient Education
- Clinical Quality Program Standards
- Regulatory Requirements
- Patient Safety
- Epic Systems
- Bilingual
- Sales
Timeline
Clinic Manager
Zignagenix International
10.2019 - Current
MedicalAsistant
Balboa Nepphrology
05.2017 - 05.2019
Medical Assistant
Cardiovascular Institute Of San Doego
05.2014 - 05.2015
Incomplete - Nursing
NationalUniversity
High School Dioloma -
Instituto Mexico