ALEJANDRA DIAZ BADILLO
Kissimmee,FL
Summary
Dedicated professional skilled in translating complex behavioral data into actionable insights to enhance customer experiences and program effectiveness. Proficient in stakeholder collaboration and evidence-based decision-making, leveraging a strong foundation in psychology and behavioral science. Actively pursuing a Master of Science in Exceptional Education, focusing on Applied Behavior Analysis and Organizational Behavior Management.
Overview
9
9
years of professional experience
Work History
Behavior Analyst
ABA Centers of Florida
09.2024 - Current
- Analyze behavioral and performance data to identify trends, evaluate outcomes, and support evidence-based recommendations.
- Collect, organize, and interpret qualitative and quantitative data to monitor progress and inform decision-making.
- Translate research findings, behavioral observations, and performance metrics into actionable updates for stakeholders and interdisciplinary teams.
- Collaborate with caregivers, supervisors, and clinical professionals to evaluate outcomes and improve service effectiveness.
- Maintain detailed documentation, reporting accuracy, and compliance standards across multiple cases.
- Manage competing priorities while maintaining organization, responsiveness, and attention to detail in a fast-paced environment.
IT Support Specialist
NUC University - The DAVE School
Orlando, Florida
01.2024 - 09.2024
- Documented recurring technical issues, user concerns, and service trends to support process improvements and user experience initiatives.
- Analyzed support requests to identify common patterns and opportunities for operational efficiency.
- Communicated technical information clearly to faculty, staff, and students across diverse backgrounds.
- Maintained accurate service documentation and issue tracking records.
- Supported technology adoption through user guidance, training, and problem resolution.
Educational Counselor
Beyond Institute & Career Center
Kissimmee, Florida
01.2023 - 01.2024
- Developed workforce readiness and career-development programming based on participant needs, feedback, and organizational goals.
- Facilitated workshops, presentations, and educational sessions while gathering participant feedback and engagement data.
- Tracked participant outcomes and reviewed feedback trends to support continuous program improvement.
- Maintained stakeholder communications, records management, scheduling, and reporting activities.
- Identified recurring learner needs and operational challenges to support data-informed recommendations and service enhancements.
- Prepared reports and documentation to support stakeholder visibility and program evaluation.
Crisis Counselor
PATH, Inc.
Bloomington, Illinois
05.2022 - 01.2023
- Conducted structured assessments and information gathering to evaluate risk factors and support decision-making.
- Synthesized qualitative information from diverse individuals to identify patterns, needs, and contributing factors.
- Developed individualized support plans and documented outcomes with accuracy and attention to detail.
- Applied active listening and interviewing techniques to gather meaningful insights and provide appropriate recommendations.
- Maintained detailed records and reports in accordance with organizational standards.
Sales Hostess
Walt Disney World Resort
Lake Buena Vista, Florida
09.2017 - 05.2022
- Delivered exceptional customer experiences in a high-volume service environment serving diverse guest populations.
- Identified customer needs and adapted communication approaches to improve satisfaction and engagement.
- Assisted in onboarding and training new team members on operational procedures and service standards.
- Maintained operational efficiency while balancing multiple priorities and ensuring a positive guest experience.
- Supported merchandise operations, inventory management, and transaction accuracy.
Education
Master of Arts - Exceptional Education
University of West Florida
Pensacola, FL07-2026
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL05-2022
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2018
Skills
- Consumer Insights
- Consumer Behavior Analysis
- Qualitative Research
- Behavioral Analytics
- Research Methods
- Data Collection & Analysis
- Market Research Support
- Trend Analysis
- Survey Support
- Research Reporting
- Documentation & Reporting
- Presentation Development
- Stakeholder Presentations
- Cross-Functional Collaboration
- Customer Experience Analysis
- Process Improvement
- Microsoft Excel
- Google Workspace
- Adobe Acrobat
- Training & Facilitation
- Critical Thinking
- Problem Solving
- Organizational Skills
- Written & Verbal Communication
Languages
Spanish
Full Professional
Timeline
Behavior Analyst
ABA Centers of Florida
09.2024 - Current
IT Support Specialist
NUC University - The DAVE School
01.2024 - 09.2024
Educational Counselor
Beyond Institute & Career Center
01.2023 - 01.2024
Crisis Counselor
PATH, Inc.
05.2022 - 01.2023
Sales Hostess
Walt Disney World Resort
09.2017 - 05.2022
Master of Arts - Exceptional Education
University of West Florida
Bachelor of Science - Clinical Psychology
University of Central Florida
Associate of Arts - General Studies
Valencia College