Alejandra Garcia
St. Cloud,FL
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in a fast-paced environment.
Overview
2
2
Languages
6
6
years of professional experience
Work History
CTR Representative
Sedgwick Claims Management Services Inc.
Orlando, Florida
04.2026 - 10.2026
- Processed incoming claims for insurance members and provider submissions
- Processed new claims according to established procedures, including data entry into the system, verifying coverage eligibility, and ensuring compliance with applicable regulations.
- Reviewed claim documentation for completeness and policy compliance
- Requested missing information from claimants and providers to facilitate claim processing
- Routed complex claims to adjusters and departments, ensuring appropriate handling for resolution
- Collaborated with other departments within the organization to ensure smooth transition from initial contact through resolution of claim.
- Trained team members on intake procedures and system use
- Updated knowledge of industry trends and regulatory changes to maintain compliance and improve claim processing
Assistant Manager
Chuck E Chesse
Miami, FL
04.2021 - 04.2026
- Supervised guest service operations in family entertainment venue.
- Trained crew on pizza, arcade, and party workflows.
- Monitored cash handling and register accuracy during shifts.
Education
Palm Glades Preparatory Academy
Miami, FLSkills
- Claims processing
- Policy compliance
- Coverage verification
- Intake systems
- Queue optimization
- Records management
- Performance tracking
- Team training
- Time management
- Customer relations
- Client relationship building
- Sales expertise
- Problem solving
- Clear communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
CTR Representative
Sedgwick Claims Management Services Inc.
04.2026 - 10.2026
Assistant Manager
Chuck E Chesse
04.2021 - 04.2026
Palm Glades Preparatory Academy