JASMIN BURNETT

Resolved inbound healthcare calls for TTEC client members with clear, empathetic service.

• Explained benefits, claims, and coverage details using TTEC support procedures.
• Verified patient information and protected records under HIPAA privacy standards.
• Collaborated with UHC Dental Insurance to enhance claims processing, achieving seamless dental plan activations that supported member engagement and satisfaction. Delivered precise dental code frequencies to improve provider relations, ensuring clear communication of coverage. Streamlined benefit breakdown distribution and provider search processes to enhance member experience. Successfully resolved claims discrepancies through strategic appeals management.

Facilitated order placements and resolved billing issues, achieving high customer satisfaction. Streamlined package tracking processes, enhancing delivery reliability for customers. Leveraged effective upselling techniques, increasing revenue significantly.

• Assisted Duluth Trading customers with order status, shipping, and return questions.
• Resolved Duluth Trading product inquiries using catalog details and sizing guidance.
• Processed returns and exchanges through Duluth Trading service systems.

• Oversaw store operations and coordinated team collaboration for efficient shifts and service.
• Conducted regular temperature checks and quality assessments to ensure compliance with health standards and uphold food safety.
• Mentored new staff to foster a positive team environment, promoting collaboration and boosting team morale.

• Managed high-stress situations, maintaining professionalism while resolving disputes and enhancing customer satisfaction.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Handled escalated calls, achieving satisfactory resolutions that benefited both customers and the company.
• Responded to customer requests for products and services, ensuring accurate information delivery and support.

• Managed high-volume call flow while maintaining quality service standards.
• Managed high-volume call flow, ensuring adherence to quality service standards.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Trained new representatives on company policies and customer interaction protocols.
• Identified recurring issues, supporting process improvement initiatives within the team.
• Developed rapport with customers through active listening, resulting in higher retention rates and positive client feedback.

• Prepared high-quality dishes, receiving positive feedback from patrons.
• Ensured compliance with food safety regulations to protect patrons from health risks.
• Maintained sanitary kitchen to support food safety and operational efficiency.
• Moved kitchen supplies swiftly to ensure smooth operations, supporting seamless kitchen operations.

• Led kitchen team to achieve timely meal prep and enhance diner satisfaction.
• Trained new staff in food safety and preparation techniques, promoting a culture of excellence and compliance in the kitchen.
• Trained new staff in food safety and preparation techniques to foster excellence and compliance in kitchen operations.

• Trained new hires, boosting team retention rates through effective onboarding.
• Enhanced kitchen efficiency by 20% through streamlined food prep processes.
• Managed inventory, optimizing stock levels and minimizing waste.
• Maintained compliance with food safety standards, ensuring high hygiene levels in operations.

• Managed greenhouse inventory to optimize quality of plant and vegetable yields.
• Improved crop availability through effective oversight of planting cycles.
• Performed daily maintenance tasks to ensure facility cleanliness and order., enhancing operational cleanliness.
• Developed integrated pest management strategies to reduce chemical usage.
• Operated equipment to ensure efficient planting and harvesting processes.
• Developed integrated pest management strategies that minimized reliance on chemical treatments.

• Oversaw grill operations, ensuring timely meal preparation and adherence to quality standards.
• Prepared fresh ingredients, contributing to kitchen efficiency and consistency in meal quality.
• Performed dishwashing duties, upholding cleanliness and hygiene standards throughout kitchen.
• Managed daily cash transactions to ensure accuracy and security, accurately counting and securing daily revenue.
• Monitored and secured building access during closing hours to ensure safety, ensuring safety and operational readiness.
• Secured premises during closing, ensuring safety and operational readiness.
• Implemented inventory checks to minimize waste, contributing to cost savings and improved resource management.

• Guided customers in selecting service plans, boosting sales.
• Updated account details to enhance data accuracy and support efficient service delivery.
• Resolved complaints, improving client trust and loyalty.
• Resolved complaints to strengthen client trust and foster loyalty.
• Established new accounts, contributing to business growth.
• Updated account details, ensuring data accuracy and efficiency.
• Streamlined account management processes to minimize data entry errors and enhance overall operational flow.