LEAH M BENN
Hattiesburg,MS
Summary
Experience Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
11
11
years of professional experience
Work History
Healthcare Customer Service Representative
Mississippi Division Of Medicaid
Hattiesburg, MS
08.2023 - Current
- Managed incoming calls from patients and healthcare facilities to provide information and efficiently schedule services.
- Scheduled patient appointments using an electronic health records system to ensure timely access to care.
- Verified demographics and insurance information to register patients in the computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained patient records by updating personal and financial information to ensure accuracy and compliance.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and a list of accepted insurance plans.
- CVS Pharmacy Health Remote, Remote
Medical Assistant/Receptionist
Urgent Care Clinical Trials
Hattiesburg, MS
11.2021 - 08.2023
- Scheduled appointments for physician visits and procedures, ensuring optimal use of calendar software.
- Conducted patient intake interviews to gather medical information and insurance details, enhancing patient data accuracy.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Coordinated patient admissions to hospitals, facilitating timely access to necessary procedures.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered laboratory results to medical staff for review.
- Updated group medical records and the technical library to promote smooth office operations.
Front Desk Receptionist
Help At Home Health Care
Hattiesburg, MS
04.2018 - 11.2021
- Welcomed customers at the front desk, assisted with inquiries, and directed to appropriate locations for a positive visitor experience.
- Operated multi-line telephone system, efficiently routing calls to appropriate departments., directing calls to appropriate departments.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided administrative support by filing documents, photocopying, and scanning materials to ensure efficient office operations.
- Tracked office supplies inventory, ordered replenishments, and monitored deliveries to maintain adequate supply levels.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Drafted professional business documents, spreadsheets, and correspondence.
Certified Nursing Assistant
07.2015 - 04.2018
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to a registered nurse or physician.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
Bachelor of Science - Medical Insurance Billing
William Carey University
Hattiesburg, MS05-2017
Skills
- HIPAA Compliance
- HIPAA knowledge
- Patient Management Systems
- EMR Software
- Medical Records Maintenance
- Insurance Billing
- Claims Processing
- Schedule Management
- Patient Flow
- Patient Referrals
- Office Administration
- Problem-Solving
- Customer Communication
- Team Leadership
- OSHA Compliance
Timeline
Healthcare Customer Service Representative
Mississippi Division Of Medicaid
08.2023 - Current
Medical Assistant/Receptionist
Urgent Care Clinical Trials
11.2021 - 08.2023
Front Desk Receptionist
Help At Home Health Care
04.2018 - 11.2021
Certified Nursing Assistant
07.2015 - 04.2018
Bachelor of Science - Medical Insurance Billing
William Carey University