Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaliya Taylor

Florida

Summary

Detail-oriented professional with extensive experience in healthcare environments, facilitating effective communication between patients and medical professionals. Proven expertise in medical record organization and patient advocacy, ensuring seamless care and treatment processes. Strong organizational skills and effective time management contribute to success in busy medical office settings. Proficient in maintaining patient accounts, arranging immediate medical care, and verifying insurance claims, with familiarity in medical terminology and EMR systems.

Overview

8
8
years of professional experience

Work History

Healthcare Customer Service Representative

Lincare
, Florida
05.2024 - Current
  • Managed electronic medical records for accuracy and compliance with regulations within our EMR system.
  • Verified insurance information and collected co-pays accurately.
  • Utilized coding software to assign appropriate codes to outpatient services.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Coordinated communication between patients and healthcare providers daily.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Processed requests from physicians, nurses, and other healthcare personnel for medical record documentation.

Substitute Teacher/Administrator

Kelly Services & ESS Sub Staffing
Gainesville, Florida
01.2022 - 06.2024
  • Delivered engaging lessons for diverse student groups across multiple grade levels.
  • Implemented classroom management techniques to maintain a positive learning environment.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Provided classroom instruction following regular teacher's lesson plans.

Lead Customer Service Representative

European Wax Center
Gainesville, Florida
01.2018 - 01.2021
  • Supervised front desk operations and managed guest service staff activities.
  • Generated reports regarding guest feedback, sales figures, occupancy rates.
  • Monitored inventory levels of supplies and reported needs to management team.
  • Assisted with training new team members on company policies and procedures related to guest services.
  • Assisted in the preparation of reports and presentations for management review.

Education

Bachelor of Science - Business Administration And Management

Santa Fe College
Gainesville, FL
05.2023

Skills

  • Insurance verification
  • HIPAA compliance
  • Medical billing and collections
  • Data entry proficiency
  • Insurance verification
  • HIPAA compliance
  • Medical billing and collections
  • Data entry proficiency

Timeline

Healthcare Customer Service Representative

Lincare
05.2024 - Current

Substitute Teacher/Administrator

Kelly Services & ESS Sub Staffing
01.2022 - 06.2024

Lead Customer Service Representative

European Wax Center
01.2018 - 01.2021

Bachelor of Science - Business Administration And Management

Santa Fe College
Kaliya Taylor