Skakiyla Glass
Danville,VA
Summary
Accomplished Customer Service Professional with a proven track record at Everise adept in HIPAA compliance and relationship building. Excelled in maintaining patient confidentiality and enhancing customer satisfaction. Skilled in conflict resolution and EHR management, significantly improving service quality and operational efficiency.
Overview
13
13
years of professional experience
Work History
Healthcare Customer Service Representative
Everisepc
08.2023 - 11.2024
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Associate
Pra Group Inc
09.2020 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Results Companies
01.2017 - 01.2020
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
TELVISTA
04.2012 - 11.2016
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Education
John M Langston
Danville VA Skills
- EHR management
- Record maintenance
- Insurance verification
- HIPAA compliance
- Follow-up skills
- Claims processing
- Medical billing
- Strong interpersonal skills
- Medical terminology
- Call center experience
- Policy adherence
- Appointment scheduling
- Patient confidentiality
- Referral coordination
- Patient identity verification
- Registration management
- Patient check-in
- Insurance company billing
- Policy understanding
- Insurance billing
- Patient education
- Problem-solving
- Multitasking and organization
- Data entry
- Scheduling diagnostic procedures
- Call screening
- Flexible schedule
- Friendly and outgoing
- Information collection
- System updating
- Relationship building
- Customer follow-up
- Language fluency
- Payment processing
- Quality assurance
- Conflict resolution
Timeline
Healthcare Customer Service Representative
Everisepc
08.2023 - 11.2024
Customer Service Associate
Pra Group Inc
09.2020 - 02.2022
Customer Service Representative
Results Companies
01.2017 - 01.2020
Customer Service Representative
TELVISTA
04.2012 - 11.2016
John M Langston
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