Fabiola Castro
Orlando,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Remote
Everisepc
Orlando , FL
12.2023 - 02.2025
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Contacted customers about potential service upgrades, new services and account changes.
Optical Sales Associate
Optical Outlets
Orlando, FL
02.2023 - 12.2023
- Participated in promotional activities such as store events or advertising campaigns.
- Greeted customers and provided product information.
- Provided advice on lens types and coatings based on individual needs.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
- Answered store and merchandise questions and led customers to wanted items.
Cashier
Walmart
Fitchburg, MA
03.2023 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
Education
High School Diploma -
Revere High School
Revere, MA06-2021
Skills
- Customer service
- Communication skills
- Active listening
- Time management
- Customer engagement
- Data entry
- Scheduling
- Live chat support
- Appointment scheduling
- Account updating
- Retail store support
- Call center operations
Timeline
Customer Service Representative Remote
Everisepc
12.2023 - 02.2025
Cashier
Walmart
03.2023 - 07.2023
Optical Sales Associate
Optical Outlets
02.2023 - 12.2023
High School Diploma -
Revere High School
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