Shannon Melrose
Morrow,Georgia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Remote
Chime
Forest Park, GA
01.2023 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
Data Entry Clerk Remote
Piedmont National
Atlanta, GA
06.2022 - 12.2022
- Updated existing records with new or revised information as needed.
- Maintained database by entering new and updated customer and account information.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Maintained confidentiality of sensitive information entered into the system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Contacted customers via phone or email to address data inquiries.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Exceeded quality goals to support team productivity.
- Compiled reports based on gathered information.
- Followed data program techniques and procedures to maintain data entry requirements.
- Reviewed and updated account information in company computer system.
- Utilized specialized software applications related to the job role.
- Proofread and edited documents to correct errors.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Verified outdated data and implemented necessary changes to records.
Server, Hostess, and Cashier
IHOP
Hapeville, Georgia
10.2017 - 10.2019
- Resolve issues with minimal disruption to kitchen flow, Train workers in food preparation, and in service, sanitation, and safety procedures, Greet and seat guests, and present menus and wine lists, Compile and balance cash receipts at the end of the day or shift, Perform various financial activities such as cash handling and deposit preparation, Supervise and participate in kitchen and dining area cleaning activities, Resolve customer complaints regarding food service, Schedule parties and take reservations, Assign duties, responsibilities, and work stations to employees in accordance with work requirements, Present bills and accept payments, Customer service, Ability to calmly resolve conflict, Basic math skills, Flexibility to adapt with different customers, Lifting at least 50lbs when needed
Cashier and Customer Service
McDonald's
Marietta, Georgia
01.2016 - 10.2017
- Handled all types of payments (debit cards, credit cards, cash, gift cards, vouchers) through the companies POS system, Lifting at least 50lbs when needed, Verbal and written communication, Flexibility to adapt with different costumers, Basic math skills, Ability to calmly resolve conflict, Great leadership and teamwork, Persistence, Kept up a high energy level with not many breaks, Selling to customer needs, Thoroughness, Always maintaining professionalism, Build loyal clientele through high-level of customer satisfaction
Education
General Studies/ College Prep -
Cedar Grove High School
05.2017
Skills
- Complaint Resolution
- Inbound and Outbound Calling
- Account Updating
- Microsoft Excel
- Problem-Solving Abilities
- Customer Service
- Computer Proficiency
- Typing Proficiency
- Microsoft Outlook
- Grammar
- Reading Comprehension
- Process Optimization
- Customer Care
- Data entry
- Cashier
- Data Accuracy
- Data Transcription
- Professional and Mature
- Meticulous Attention to Detail
- Strong Interpersonal Skills
- Pleasant Demeanor
- Work Prioritization
- Strong Leadership
- Task Delegation
- Customer Inquiries
- Point of Sale (POS) System Operations
- Upselling Techniques
- Conflict Resolution
- Payment Collection
- Payment Processing
- ID Verification
- Money Handling
- Customer Relations
- Time Management Skills
- Staff Training
Languages
English
Timeline
Customer Service Representative Remote
Chime
01.2023 - 06.2023
Data Entry Clerk Remote
Piedmont National
06.2022 - 12.2022
Server, Hostess, and Cashier
IHOP
10.2017 - 10.2019
Cashier and Customer Service
McDonald's
01.2016 - 10.2017
General Studies/ College Prep -
Cedar Grove High School
Similar Profiles
Colm John FinneganColm John Finnegan
Community Resource Officer at ChimeCommunity Resource Officer at Chime
Corinthia CampbellCorinthia Campbell
Customer Service Representative at ChimeCustomer Service Representative at Chime
MIASHA MCDOWELLMIASHA MCDOWELL
Regulatory Member Relations Specialist at CHIMERegulatory Member Relations Specialist at CHIME
HETINDER KAURHETINDER KAUR
Office Administrator at ChimeOffice Administrator at Chime
Kailah CorneyKailah Corney
Barista/Gelato Maker at Voga Italian GelatoBarista/Gelato Maker at Voga Italian Gelato