Alejandra Godinez
East Chicago,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Cashier
Lowes Home Improvment
10.2021 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Addressed customer needs and made product recommendations to increase sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
Call Center Representative
NorthShore Health Centers
08.2023 - Current
- Cross-trained and provided backup support for organizational leadership.
- Created and maintained detailed database to develop promotional sales.
- Contributed to process improvements within team by suggesting innovative solutions that led to enhanced workflows and better results.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Science -
Purdue University Calumet
Hammond, IN05.2025
High School Diploma -
East Chicago Central High School
East Chicago, IN06.2020
Skills
- Calm Under Pressure
- Appointment Scheduling
- Multi-Line Phone Systems
- Complaint resolution
- Microsoft Exchange
- Call Center Operations
- Problem-solving skills
- Multi-line phone talent
- Remote Office Availability
- Gathering information
- Process Improvement
- Retail store support
- Resolving issues
- LiveChat Messaging
- Inbound phone calls
- Customer Relationship Management (CRM)
- Problem Resolution
Timeline
Call Center Representative
NorthShore Health Centers
08.2023 - Current
Cashier
Lowes Home Improvment
10.2021 - Current
Bachelor of Science -
Purdue University Calumet
High School Diploma -
East Chicago Central High School