Daniel Bearden
Simpsonville,SC
Summary
Dynamic retail professional with extensive experience at Lowe's Home Improvement, excelling in customer service and problem resolution. Proven track record in staff supervision and sales growth, fostering strong client relationships and achieving high satisfaction levels. Adept at managing multiple projects while maintaining organization and efficiency in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
06.2005 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 9 employees, delegated tasks and held each employee accountable for completing assignments.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Resolved customer complaints effectively, promoting customer satisfaction and loyalty.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
Millwork Sales Specialist
Lowes Home Improvment
04.2003 - 06.2005
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Efficiently managed multiple projects simultaneously, ensuring all timelines were met without compromising quality or customer satisfaction levels.
- Established long-term relationships with contractors and other industry professionals to facilitate cross-referrals and collaborative opportunities
- Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
Team Leader Lawn & Garden
Lowes Home Improvment
03.2002 - 04.2003
- Trained new team members on best practices for customer engagement and product knowledge.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Customer Service Associate Lawn & Garden
Lowes Home Improvment
05.1999 - 03.2002
- Assisted customers in selecting appropriate lawn and garden products based on individual needs and preferences.
- Resolved customer inquiries efficiently, ensuring satisfaction and fostering repeat business.
- Maintained cleanliness and organization in the lawn and garden department to enhance shopping experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Hillcrest High School
Simpsonville, SC06-1997
Skills
- Customer service
- Problem-solving
- Staff supervision
- Inventory management
- Sales growth
- Effective multi-tasking
- Retail management
- Certified Powered Equipment Trainer
Timeline
Department Supervisor
Lowes Home Improvment
06.2005 - Current
Millwork Sales Specialist
Lowes Home Improvment
04.2003 - 06.2005
Team Leader Lawn & Garden
Lowes Home Improvment
03.2002 - 04.2003
Customer Service Associate Lawn & Garden
Lowes Home Improvment
05.1999 - 03.2002
High School Diploma -
Hillcrest High School