Nancy Tello
Houston,TX
Summary
Outgoing and personable Department Supervisor with 7 years of experience working in retail settings. Well-organized professional competent in solving complex issues customer and employee issues. Strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
8
8
years of professional experience
Work History
Department Supervisor
The Home Depot
Houston, TX
04.2019 - Current
- Trained and mentored new associates on department policies and procedures.
- Supervised multiple employees in merchandising and specialty departments and delegated each one with tasks and responsibilities.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Organized and completed weekly schedules to ensure each shift was adequately covered.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Achieved sales goals and business objectives by motivating staff and promoting high selling classes.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and service levels.
- Implemented inventory management processes to optimize stock availability and reduce losses.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Coordinated schedules and assignments to maximize workforce efficiency during peak hours.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Mentored new sales associates to contribute to store's positive culture.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Was the number one OFA team in the district.
Sales Associate
The Home Depot Inc
10600 Eastex Freeway
02.2018 - 04.2019
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained product knowledge, assisting customers in selecting appropriate home improvement solutions.
- Collaborated with team members to organize merchandise displays, enhancing store aesthetics and accessibility.
- Monitored sales trends to identify opportunities for upselling and cross-selling products effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Sam Houston High School
Houston, TX07.2011
Skills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Leadership skills
- Employee engagement
- Leadership
Strategic planning
- Customer engagement
- Coaching and mentoring
- Training and development
- Decision-making
- Conflict de-escalation
- Strategies and goals
- Adaptability and flexibility
- Forecasting and planning
POS systems operations
Reasoning
Growth planning
Leadership skills
Multi-tasking mastery
Customer relations
Supervisor
Departmental activities
Training and mentoring
Department Head
Merchandising
Customer service
Problem resolution
Workplace safety
Problem-solving
Staff supervision
Inventory management
Interactive communication skills
Performance improvement
Sales strategies
Sales growth
Employee engagement
Leadership
Team supervision
Customer engagement
Coaching and mentoring
Product restocking
Goals and performance
Operations
Staff development
Work planning and organization
Employee performance evaluation
Operations management
Training and development
Retail management
Employee scheduling
Order management
Employee management
Flexible schedule
Performance management
Sales expertise
Safety and security
Business development and planning
Scheduling
Staff hiring and retention
Conflict de-escalation
Decision-making
Strategies and goals
Rules and regulations
Personnel management
POS software
Relationship building and management
Team leadership
Adaptability and flexibility
Verbal and written communication
Team building
Task delegation
Strategic planning
Accomplishments
47 Homers received
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Department Supervisor
The Home Depot
04.2019 - Current
Sales Associate
The Home Depot Inc
02.2018 - 04.2019
High School Diploma -
Sam Houston High School