Kari Avery

Lumber Cashier 1 year

• Processed customer transactions quickly and accurately at busy retail location.
• Maintained cash register accuracy through careful handling of cash and receipts.
• Handled returns and exchanges efficiently while adhering to store policies.

CSA Garden 10 years

• Restocked merchandise and maintained well-organized, fully stocked shelves to ensure product availability.
• Assisted with inventory management, including organizing stock and replenishing merchandise as needed.
• Maintained a clean, safe, and organized shopping environment by following company safety standards and housekeeping procedures.
• Worked in a highly seasonal department, assisting with major department resets approximately every six months to transition merchandise for changing seasons. Helped reorganize displays, stock new inventory, and maintain an attractive, well-organized sales floor to support seasonal promotions and enhance the customer shopping experience.
• Assisted the department manager with cycle counts and inventory audits to maintain accurate stock levels and ensure inventory accuracy.

Windows & Walls Team Lead 2 years

• Assisted customers with selecting and ordering custom blinds and window coverings, ensuring accurate measurements and order processing.
• Cut and customized in-stock blinds to meet customer specifications with precision and attention to detail.
• Maintained coverage in the paint department by stocking, organizing, and replenishing paint products to ensure product availability.
• Restocked and organized merchandise throughout the Home Décor department, maintaining clean, fully stocked displays and an inviting shopping environment.
• Delivered exceptional customer service by helping customers find products and providing knowledgeable recommendations for home improvement projects.

Outdoor Power Equipment Specialist 2 years

Developed in-depth knowledge of lawn and garden power equipment to recommend products that best met customers' needs, resulting in informed purchasing decisions and excellent customer service.

Live Nursery Specialist 3 Years

• Maintained the health and appearance of live plants through regular watering, pruning, and general plant care.
• Organized and restocked plant inventory to create attractive, well-maintained displays.
• Ensured the nursery remained clean, safe, and inviting by performing routine housekeeping and maintenance.
• Assisted customers with selecting plants and provided knowledgeable recommendations on plant care and maintenance.
• Monitored plant quality and removed damaged or unhealthy merchandise to maintain high presentation standards.

Department Supervisor Outside Garden/Seasonal 4 years

Garden & Seasonal Department Supervisor

• Led and developed a high-performing team in the Garden & Seasonal department by setting clear expectations, providing coaching, and fostering a culture of accountability and teamwork.
• Applied knowledge gained from previous roles to improve department operations, customer service, merchandising, and inventory management.
• Increased department sales by 5% in the second year and 8% in the third year, continuing to exceed sales goals through strategic merchandising, team development, and customer-focused initiatives.
• Partnered with the Merchandising Service Team (MST) to execute seasonal resets, improve department layouts, and provide operational recommendations that enhanced product presentation and workflow.
• Held both myself and my team accountable for performance, safety, and operational standards while creating a positive and results-driven work environment.
• Recruited, coached, and trained associates, helping several team members develop the skills needed to earn promotions to Department Supervisor positions.
• Built strong product knowledge across the Garden department, enabling the team to provide exceptional customer service and informed product recommendations.

Department Supervisor Plumbing/Electrical-Current

• Successfully transitioned into new departments by leveraging prior retail and leadership experience to quickly learn operations and drive results.
• Maintained consistent product availability through proactive downstocking, inventory management, and strategic ordering to meet customer demand.
• Ensured shelves remained fully stocked and visually appealing by planning ahead and maintaining effective merchandising standards.
• Partnered closely with the Merchandising Service Team (MST) to execute department resets, improve product displays, and enhance the overall customer shopping experience.
• Contributed ideas and operational improvements during merchandising projects to support sales growth, increase efficiency, and maintain high presentation standards.

Cashier → Frame Design Team Lead

Cashier, providing excellent customer service while accurately processing transactions, assisting customers, stocking merchandise, and maintaining an organized sales floor. Earned a promotion to the Frame Design Department through strong work ethic and performance, and advanced to Team Lead. Oversaw daily department operations, coached and supported team members, managed custom framing projects, and ensured exceptional customer service and high-quality craftsmanship.