Kaylie Smith
Westerville
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
8
8
years of professional experience
Work History
Department Supervisor
Lowe’s Home Improvement
07.2023 - 03.2025
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
Sales Specialist
Home Depot
Gahanna
06.2022 - 07.2023
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Educated customers on product features and technical details to highlight benefits.
- Recognized security risks to properly handle situations.
- Established processes for tracking leads from initial contact through closure of sale.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner.
Sales Specialist
Lowe’s Home Improvement
12.2018 - 06.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Drafted, finalized and submitted paperwork to complete sales.
- Created and implemented sales strategies to successfully meet company targets.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Trained and mentored new sales representatives.
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with cross-functional teams to identify and address customer needs.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
- Maintained current knowledge of evolving changes in marketplace.
Customer Service Associate
Lowe’s Home Improvement
08.2018 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Associate
Target
08.2017 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
Diploma -
Reynoldsburg High School Encore: Arts Communication & Design Academy
Reynoldsburg, OHSome College (No Degree) - Web Design
Columbus Ohio Technical College
Reynoldsburg, OHSkills
- Inventory and Supply Management
- Motivational Leadership
- Department Resets
- Sales Expertise
- Time Management
- Customer Relations
- Employee training
- Performance management
- Inventory management
Skills
- Order Processing
- Product and Service Sales
Timeline
Department Supervisor
Lowe’s Home Improvement
07.2023 - 03.2025
Sales Specialist
Home Depot
06.2022 - 07.2023
Sales Specialist
Lowe’s Home Improvement
12.2018 - 06.2022
Customer Service Associate
Lowe’s Home Improvement
08.2018 - 12.2018
Customer Service Associate
Target
08.2017 - 07.2018
Diploma -
Reynoldsburg High School Encore: Arts Communication & Design Academy
Some College (No Degree) - Web Design
Columbus Ohio Technical College