Charles Clarke
College Park,GA
Summary
Experienced and motivated Department Supervisor with a 7-year background independently managing various departments for Home Depot, including Lumber & Building Materials, Flooring, Hardware, Plumbing, Kitchen & Bath, Garden, Millwork, and specialty departments. Skillfully directs employees, coordinates schedules, organizes projects, and manages customer needs. Highly developed in hiring, performance management, and process optimization. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Collaborative Department Supervisor with a strong floor presence and unprecedented visual merchandising accomplishments. Expertise in [Area of expertise]. Committed to delivering customer experiences that exceed expectations. Agile and adaptable staff leader with a stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction. Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening, and closing procedures as well as operational improvements. Strong experience of supervising in a large retail environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Supervisor
Home Depot
04.2017 - 07.2024
- Im currently a Pro Associate for the Home Depot where I have been honored to be a Department Supervisor for 7 years a great learning and work environment
- I have successfully managed multiple Departments
- (APS ) Asset protection supervisor for 1 year with complete understanding of remote communication along with cctv , Microsoft Word Processor , I'm also great at troubleshooting orders remotely or in person to solve customers issues with efficacy while keeping a positive effective attitude offering outstanding customer service
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Learned entire [Type] catalog of items to improve recommendations and increase upsells to customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Counted registers and cleaned and secured shop at end of shift.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained newly hired sales team in upselling techniques.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Examined logs to verify completeness and accuracy of documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
Education
High school or equivalent - General Education
Aiken High School
Conway, SC06.2011
Skills
- Microsoft office (4 years)
- Sales (10 years)
- Customer Service (10 years)
- Cash Handling
- Communications
- Microsoft Word
- Security
- Stocking
- Typing
- Word
- Training
- CCTV
- Order Picker
- RF Scanner
- Reach Truck
- Behavior Management
- Loss Prevention
- Surveillance
- Freight Experience
- Materials Handling
- Forklift
- Inventory Control
- Pallet Jack
- Production planning
- Leadership
- Growth planning
- POS systems operations
- Stock management
- Process and procedure development
- Problem Resolution
- Inventory Management
- Reasoning
- Performance Improvement
- Sales Strategies
- Customer Relations
- Interactive communication skills
Certification
- Forklift Operator, 01/01/2023
- Life and Health Insurance
Additional Information
- SKILLS SUMMARY
- Effective communicator
- Experience with behavior management techniques
- Clear and concise writing ability
- Experience in maintenance and light construction
- Punctual and reliable
- Register operations and cash handling, Team work focused duties
- Microsoft (Word, Excel, Power Point)( advertising and promoting sales
- Abilty to Operate Cut stations, reach trucks, and large and small forlift trucks for moving and receiving merchandise
Assessments
- Verbal Communication, Proficient, 12/01/2019, Speaking clearly, correctly, and concisely
- Security Guard Skills, Highly Proficient, 12/01/2019, Assessing risks, enforcing security standards, and handling complaints
- Problem Solving, Familiar, 12/01/2019, Measures a candidate's ability to analyze relevant information when solving problems
- Security guard skills, Highly Proficient, 02/01/2021, Assessing risks, enforcing security standards, and handling complaints
- Memorization, Proficient, 02/01/2021, Committing product or merchandise information to memory and recalling it at a later time
Timeline
Department Supervisor
Home Depot
04.2017 - 07.2024
High school or equivalent - General Education
Aiken High School
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