Timothy Clark
Brunswick,GA
Summary
Results-oriented supervisor with a proven track record of leading teams and consistently exceeding expectations. Utilizes strong design and planning skills to successfully accomplish complex projects. Skilled at teaching new concepts and implementing best practice strategies. Motivated and energetic in building positive team dynamics and achieving aggressive goals. Committed to fostering an open and communicative culture where employees feel empowered to contribute to company success. Key purpose is to drive customer satisfaction and achieve company objectives. Highly organized and dependable, with a willingness to take on additional responsibilities to meet team goals. Notably, led the company to increased registered credit accounts, earning my store the award for most applications in the district, resulting in boosted sales and customer loyalty.
Overview
7
7
years of professional experience
Work History
Department Supervisor
The Home Depot
Brunswick
08.2020 - Current
- 7 years Customer Service/Sales 6 years Supervisor/Team Lead experience
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Created customer support strategies to increase customer retention.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Implemented customer feedback surveys to gather insights, leading to strategic improvements.
- Coached employees through day-to-day work and complex problems.
Shift Leader
Dairy Queen
Brunswick
07.2017 - 09.2020
- As a shift leader at Dairy Queen job responsibilities consisted of opening and closing the store, supervise scheduling, and time keeping of employees; as well as checking quality of food and dairy products before and after they are made ensuring excellent customer satisfaction in hopes to drive the business better sales and increase revenue for the store
- I was awarded employee of the month for excellent customer service skills and work ethic based of multiple customer feedback surveys and district wining drive-thru time scores.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
Education
Bachelor's degree - Biology
College of Coastal Georgia
Brunswick, GASkills
- Laboratory Experience
- Merchandising
- Cash Handling (6 years)
- Time Management (4 years)
- Store Management Experience
- Retail Sales (3 years)
- Loss Prevention (3 years)
- Freight Experience
- Retail Management (2 years)
- Microbiology
- Leadership (4 years)
- Supervising Experience (6 years)
- Team Management (6 years)
- Quality Assurance
- Cash register
- Customer service (6 years)
- Supervising experience (3 years)
- Microsoft Office
- Microsoft Excel
- Food safety
- Safe work practices
- Anatomy Knowledge
Timeline
Department Supervisor
The Home Depot
08.2020 - Current
Shift Leader
Dairy Queen
07.2017 - 09.2020
Bachelor's degree - Biology
College of Coastal Georgia