Alejandra Gonzalez
Los Fresnos,TX
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Engaging costumers committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering 4 years of experience in answering routine product questions and meeting assigned sales goals. Hardworking and reliable representative with strong ability in costumer and associate. Offering soft skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
Work History
Team Lead
Academy Sports and Outdoors
Brownsville, TX
05.2023 - Current
- Trained new staff in relevant processes and procedures.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Ensured compliance with company policies and procedures throughout the team.
Sales Associate
Ross Stores Inc.
Brownsville, TX
04.2019 - 08.2020
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Prepared cash deposits up to $[Amount] with zero discrepancies.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
Cashier
Walmart
Brownsville, TX
03.2018 - 03.2019
- Assisted with purchases, locating items and signing up for rewards programs.
- Increased sales 50% by suggesting specific purchases to customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted customers with account updates, new service additions and promotional offers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues regarding customer complaints and escalated worsening concerns to supervisor for remediation.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new employees in cashiering procedures, offering assistance in resolving cashier issues.
Education
GED -
Hanna High School
Brownsville, TX07.2013
Skills
- Verbal/written communication
- Outgoing personality
- Superb time management
- Product Sales
- Written and oral communication skills
- B2B sales and customer service
- Excellent communication skills
- Team player mentality
- Customer- and service-oriented
- Customer service
Timeline
Team Lead
Academy Sports and Outdoors
05.2023 - Current
Sales Associate
Ross Stores Inc.
04.2019 - 08.2020
Cashier
Walmart
03.2018 - 03.2019
GED -
Hanna High School