Alejandra Guereca
Chicago,IL
Summary
Knowledgeable airport services professional with 1.3+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
5
5
years of professional experience
Work History
Airport Passenger Service Agent
Prospect
05.2023 - Current
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
Waitress Trainee
Almendro Cafe
04.2022 - 01.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Crew Member
Dunkin' Donuts
06.2019 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Mansueto High School
Chicago, ILSkills
- Strong multitasking
- Adaptability under pressure
- Exceptional communication
- Airport security awareness
Timeline
Airport Passenger Service Agent
Prospect
05.2023 - Current
Waitress Trainee
Almendro Cafe
04.2022 - 01.2023
Crew Member
Dunkin' Donuts
06.2019 - 09.2021
High School Diploma -
Mansueto High School