Knowledgeable airport services professional with 1.3+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
5
5
years of professional experience
Work History
Airport Passenger Service Agent
Prospect
05.2023 - Current
Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
Collaborated closely with team members to achieve excellence in overall airport operations.
Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
Waitress Trainee
Almendro Cafe
04.2022 - 01.2023
Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Crew Member
Dunkin' Donuts
06.2019 - 09.2021
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.