Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Alejandra Gutierrez Martinez

San Antonio,TX
Alejandra Gutierrez Martinez

Summary

Driven Pharmacy Technician Trainee with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Experienced Pharmacy Technician Trainee knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to CVS. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to launch career with CVS. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic Allergy Technician motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
years of professional experience

Work History

CVS Pharmacy

Pharmacy Technician
02.2021 - 02.2023

Job overview

  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted and labeled prescriptions with correct item and quantity
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues

Dr.Dove Pulmonologists Pediatric

Back Office Medical Assistant
03.2018 - 06.2018

Job overview

  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Sanitized, restocked and organized exam rooms and medical equipment.

USA Allergy Solutions

Allergy Technician
09.2015 - 12.2017

Job overview

  • Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
  • Documented observations and baseline measurements in medical records.
  • Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
  • Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.

HEB Grocery Store

Cashier
11.2012 - 08.2015

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 100 customers per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.

Education

AVANCE- San Antonio
San Antonio, TX

Diploma from Parent- Child Education
09.2020

USA Allergy Solutions
San Antonio, TX

Diploma from Allergy Technician
09.2015

Brown Mackie College
San Antonio, TX

Associate of Science from Medical Assisting
06.2015

Memorial High School
San Antonio, TX

High School Diploma
06.2012

Skills

  • Medicare and Medicaid Processes
  • Stocking Shelves
  • Equipment Cleaning and Maintenance
  • Microsoft Office
  • FDA and HIPAA Compliance
  • Cash Register Operation
  • Typing Medication Labels
  • Prescription Refill Fulfillment
  • Active Listening
  • Antigen Testing
  • Blood and Tissue Collection
  • Vitals Collection and Documentation
  • Pulmonary Function Tests (PFTs)
  • OSHA Regulations
  • Vaccination Administration (Intramuscular)

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Pharmacy Technician

CVS Pharmacy
02.2021 - 02.2023

Back Office Medical Assistant

Dr.Dove Pulmonologists Pediatric
03.2018 - 06.2018

Allergy Technician

USA Allergy Solutions
09.2015 - 12.2017

Cashier

HEB Grocery Store
11.2012 - 08.2015

AVANCE- San Antonio

Diploma from Parent- Child Education

USA Allergy Solutions

Diploma from Allergy Technician

Brown Mackie College

Associate of Science from Medical Assisting

Memorial High School

High School Diploma
Alejandra Gutierrez Martinez