Alejandra Jimenez
Reno,NV
Summary
Experienced Housekeeping Supervisor known for strong leadership and attention to detail. Proficient in training staff on best practices while ensuring high cleanliness standards. Aiming to elevate guest experiences through exceptional customer service and efficient operations.
Overview
7
7
years of professional experience
Work History
Housekeeping Office Coordinator
Best Western Plus Boomtown Casino Hotel
Reno, Nevada
04.2024 - Current
- Assisted in training new housekeeping staff on procedures and safety protocols.
- Communicated with front desk to prioritize urgent cleaning requests promptly.
- Maintained records of maintenance issues reported by housekeeping staff for follow-up.
- Answered phones in a professional manner and directed calls appropriately.
- Inspected rooms for cleanliness and reported any discrepancies to the supervisor.
- Provided support to guests with special requests or complaints related to housekeeping services.
- Collaborated with other departments such as engineering, front desk, and security, as needed.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Communicated with maintenance team on damages to repair.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported damage or theft of hotel property to management.
- Resolved customer service issues related to housekeeping services promptly.
- Prepared reports summarizing daily activities and submitted them to management.
Housekeeping Supervisor
Best Western Plus Boomtown Casino Hotel
Reno , Nv
03.2023 - 04.2024
- Supervised daily housekeeping operations to maintain cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and procedures.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Reported damage or theft of hotel property to management.
Room Attendant
Best Western Plus Boomtown Casino Hotel
Reno, Nevada
05.2022 - 03.2023
- Cleaned and sanitized guest rooms to maintain high hygiene standards.
- Reported maintenance issues to ensure swift resolution for guest comfort.
- Assisted guests with requests to enhance their overall experience at the hotel.
- Followed safety protocols to maintain a secure environment for staff and guests.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
Front Desk Receptionist
Windsor Inn
Reno, Nv
12.2018 - 03.2022
- Delivered warm greetings to guests while ensuring efficient check-in at front desk.
- Directed phone inquiries to appropriate departments, enhancing operational efficiency.
- Executed secure cash transactions, maintaining accurate register balances each shift.
- Maintained lobby cleanliness and organization, promoting a welcoming ambiance.
- Addressed guest complaints promptly to ensure high levels of customer satisfaction.
- Supported administrative tasks through effective document management techniques.
- Communicated policies and procedures clearly to assist visitors effectively.
- Worked closely with housekeeping and maintenance staff to resolve facility-related issues.
- Managed nightly front desk operations and guest check-ins.
- Trained new staff on front desk procedures and customer service standards.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Education
High School Diploma -
Emma L. Broadly Academy
San Antonio, TX08-2015
Hug High School
Reno, NV06-2015
Skills
- Staff training
- Communication skills
- Problem solving
- Leadership capability
- Quality inspection
- Customer service
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Housekeeping Office Coordinator
Best Western Plus Boomtown Casino Hotel
04.2024 - Current
Housekeeping Supervisor
Best Western Plus Boomtown Casino Hotel
03.2023 - 04.2024
Room Attendant
Best Western Plus Boomtown Casino Hotel
05.2022 - 03.2023
Front Desk Receptionist
Windsor Inn
12.2018 - 03.2022
High School Diploma -
Emma L. Broadly Academy
Hug High School