Claudia Carballo
Experienced housekeeping professional with a strong background in staff scheduling, delegation, and health and safety compliance. Known for maintaining room readiness, supporting guest service, and enforcing brand standards across daily operations.
Work History
Housekeeping Office Coordinator
2 Years 10 Months- Coordinated daily room status updates between Housekeeping, Front Office, and Engineering to support guest arrivals and departures.
- Managed telephone and radio communications, routing guest requests and service issues to appropriate associates.
- Updated property management system records to maintain accurate housekeeping assignments and room readiness.
- Tracked guest amenities, supplies, and linen requests to support smooth floor operations.
Housekeeping Supervisor
2 Years 2 Months- Inspected guest rooms and public areas, correcting deficiencies before occupancy.
- Supervised housekeeping associates, assigning daily room-cleaning priorities and maintaining brand-standard cleanliness.
- Trained new associates on cleaning procedures, safety practices, and quality expectations.
- Coordinated room status updates with front desk and engineering to support smooth turnovers.
Housekeeper Supervisor
4 Years 1 Month- Supervised housekeeping team to ensure guest rooms met Marriott cleanliness standards.
- Inspected rooms and public areas for quality, safety, and readiness.
- Coordinated daily room assignments to support efficient housekeeping workflow.
- Trained associates on cleaning procedures, guest service, and sanitation practices.
Housekeeper
4 Years 10 Months- Cleaned guest rooms, bathrooms, and public areas to Marriott cleanliness standards.
- Restocked linens, toiletries, and amenities to support guest-ready room presentation.
- Inspected rooms for maintenance issues and reported repairs promptly.
- Used approved cleaning chemicals and procedures to maintain safe sanitation practices.
Cashier
2 Years 8 Months- Processed customer transactions accurately using cash register, card, coupon, and EBT payment systems.
- Provided friendly checkout assistance while resolving pricing questions and basic customer concerns.
- Verified age-restricted purchases and followed store procedures for compliant sales.
- Bagged groceries carefully to protect merchandise and support efficient customer flow.
Education
GED
Skills
Accomplishments
- Achieved 75% of cleanliness by introducing Amadeus format for room inspections.
- Collaborated with team of 30 in the development of free dust inside the rooms.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Timeline
Housekeeping Office Coordinator
Housekeeping Supervisor
Housekeeper Supervisor
Housekeeper
Cashier
Miami Dade College
INN KEY AWARDS 2025 - Nominated
I am honored to be nominated for the INN Key Awards 2025, one of Miami-Dade's premier hospitality recognition programs presented by the INN Key Awards and the Greater Miami and the Beaches Hotel Association (GMBHA). The awards celebrate hospitality professionals who demonstrate excellence in guest service, leadership, teamwork, and commitment to the industry.
As a Housekeeping Coordinator, I take pride in helping create a clean, comfortable, and welcoming environment for every guest. This nomination reflects the dedication, teamwork, and passion that our entire hotel team brings to work every day. I am grateful for the opportunity to contribute to exceptional guest experiences and to represent the high standards of hospitality excellence recognized by the INN Key Awards