Caroline Enriquez
Las Vegas,NV
Summary
Dedicated to delivering top-notch customer service and support with a strong focus on maximizing customer satisfaction. Proficient in various administrative tasks and comfortable taking on leadership responsibilities. Collaborative team member known for bringing a positive and enthusiastic energy to the workplace. Committed to ensuring customer happiness and playing a key role in the company's achievements.
Overview
9
9
years of professional experience
Work History
Housekeeping Office Coordinator
Waldorf Astoria
3752 Las Vegas Boulevard
02.2025 - Current
- Coordinated housekeeping schedules to optimize staff efficiency and service quality.
- Facilitated communication between housekeeping staff and management to address concerns promptly.
- Streamlined reporting procedures, improving response times to guest requests and feedback.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Front Desk Receptionist
Cavity Busters
5980 S Jones Boulevard
08.2024 - 11.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Developed patient follow-up systems to ensure timely reminders for appointments and treatments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Call center
Absolute dental
Las Vegas, NV
01.2020 - 08.2024
- Answering incoming calls from customers
- Scheduling appointments for 25 practices
- Transferring calls to offices for customers
- Sending out emails for scheduling and for pending treatments
- Making calls to customers to confirm upcoming appointments
- Verifying medicaid insurance for customers
- Meet the daily rate of answering phone calls with speed and efficiency
Housekeeping Room Attendant
Waldorf Astoria
Las Vegas, NV
04.2022 - 11.2022
- Organized storage areas for efficient access to materials and supplies.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Replaced sheets and pillowcases daily
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Communicated with customers about requests for additional supplies or cleaning services.
- Replaced dirty linens with clean items .
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Turn down Attendant
- Replenished each guest room with water glasses, toiletries and paper products.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Replacing amenities such as shampoo, soap, lotion. according to hotel standards.
Housekeeping / Team lead
Valley Hospital Medical Center
Las Vegas, NV
06.2016 - 09.2018
- Oversee a staff of 10-15 housekeepers
- Assign stations to staff to clean hospital rooms
- Assist with helping staff with supplies, beds, and floor
- Keeping track of rooms that have been cleaned by housekeepers and rooms that still needed to be clean
- Clean contaminated hospital rooms with efficiency, organization and speed
Education
High School -
Desert Pins High School
Las Vegas, NV06.2010
Skills
- customer service
- Hospitality standards knowledge
- Turndown service
- Guest room cleaning
- Room sanitization
- Team player
- Staff scheduling
- Customer service
- Housekeeping
- Department coordination
Timeline
Housekeeping Office Coordinator
Waldorf Astoria
02.2025 - Current
Front Desk Receptionist
Cavity Busters
08.2024 - 11.2024
Housekeeping Room Attendant
Waldorf Astoria
04.2022 - 11.2022
Call center
Absolute dental
01.2020 - 08.2024
Housekeeping / Team lead
Valley Hospital Medical Center
06.2016 - 09.2018
High School -
Desert Pins High School