Katherine Juarez Alvarez
Gulfport,MS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Balto health
Biloxi, Mississippi
09.2022 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
Package Operator
GCP laboratories
Biloxi, MS
11.2021 - 03.2022
- Communicated regularly with supervisors regarding operational issues or concerns.
- Followed company procedures when handling hazardous material shipments.
- Reported any damaged items or incorrect shipments immediately upon discovery.
Education
High School Diploma -
New World High School
Bronx, NY06-2017
Skills
- Product Knowledge
- Complaint resolution
- Data Entry
- Consultative Sales
- Appointment Scheduling
- Follow-up skills
Timeline
Customer Service Representative
Balto health
09.2022 - 03.2024
Package Operator
GCP laboratories
11.2021 - 03.2022
High School Diploma -
New World High School
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