Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandra Lopez

Santa Ana,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Controller

DDS Legal
10.2018 - Current
  • Enhanced financial reporting accuracy by streamlining accounting processes and implementing internal controls.
  • Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
  • Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
  • Ensured timely financial statement preparation, allowing for better decision-making and strategic planning.

Front Counter Worker

Green Spot Cleaners
03.2014 - 10.2018
  • Improved customer satisfaction by providing efficient and friendly service at the front counter.
  • Streamlined order processing for increased accuracy and quicker turnaround times.
  • Enhanced customer experience with thorough product knowledge and helpful recommendations.
  • Maintained a clean and organized work area, ensuring a welcoming environment for customers.

Returns Processor

Oakley
04.2008 - 08.2013
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
  • Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.

Education

High School Diploma -

Santiago High School
Garden Grove, CA
05.2007

Skills

  • Customer Service
  • Payment Processing
  • Product restocking
  • Returns processing
  • Cash Register Operation
  • Payment Collection
  • Customer Assistance
  • Order Taking
  • Daily Reporting
  • Commission calculation
  • Internal controls development

Languages

Spanish

Timeline

Controller

DDS Legal
10.2018 - Current

Front Counter Worker

Green Spot Cleaners
03.2014 - 10.2018

Returns Processor

Oakley
04.2008 - 08.2013

High School Diploma -

Santiago High School

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