Open To Work
Alejandra Lopez
Rio Rico,AZ
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Referrals CoordinatorInternational Patient Services NavigatorCustomer Service RepresentativeReceptionistWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation: Rio Rico, AZ, USTucson, AZ
Open to relocation: Yes
Important To Me
Work-life balanceCompany CulturePersonal development programsPaid time offPaid sick leave4-day work weekFlexible work hoursSummary
Dynamic individual with hands-on experience in a variety of healthcare settings and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Eager to serve a variety of patient and customer populations by utilizing my clinical background in respiratory therapy, certified English/Spanish translation expertise and customer service skills.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Assistant to the Mariachi Program Director
Nogales High School
10.2024 - 11.2025
- Supported daily administrative operations, ensuring efficient communication between staff and students.
- Coordinated scheduling for events, optimizing time management across departments.
- Assisted in the preparation of educational materials, enhancing classroom engagement.
- Maintained accurate student records, ensuring compliance with school policies and regulations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Respiratory Therapist
Copper Queen Community Hospital
11.2023 - 02.2024
- Provided respiratory care to patients in all clinical areas including the emergency department, Medical/Surgical floor, and PACU.
- Performed medical translation for hospital staff including diagnostic work-up, treatment plans and goals of care.
- Assisted in the treatment of conditions including Covid-19, RSV, emphysema, chronic bronchitis, asthma, cystic fibrosis, and pneumonia.
- Performed and communicated results of Arterial Blood Gases.
- Implemented the use of various oxygen devices, aerosol, and breathing treatments in the provision of respiratory therapy.
- Implemented Neonatal Resuscitation Program (NRP) guidelines while attending high risk and premature deliveries.
- Assisted patients with the process of obtaining new nebulizers and new home oxygen delivery setups.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
Referrals Coordinator
Mariposa Community Health Center
04.2023 - 08.2023
- Processed patient referrals to specialty providers by preparing clinical/medical documentation for referral patient visits, per referral and health plan guidelines.
- Notified patients of appointments scheduled, made follow-up calls to specialist’s offices (providers) to ensure patient kept appointment and reminded specialists to submit a consultation reports.
- Maintained competency in obtaining and inputting medical information to and from clinical and/or other information systems including accessing information as required to complete the referrals process.
- Arrange appointments, notifying members and/or family of appointment date and any special instructions regarding the specialist’s appointment.
- Planned arrangements for obtaining durable medical equipment (DME).
- Informed patients and referring physician when referral order has been approved/denied.
- Acted as resource for patients, providers or other staff who have questions or issues relating to referral.
- Reviewed details and expectations about the referral with patients/families.
- Established and maintained relationships with identified service providers.
- Kept the patient’s information confidential. Being aware of the organization’s protocols and adhering to their requirements and complying with all facility policies and procedures, including but not limited to those addressing HIPPA and Compliance.
- Demonstrated excellent patient relation skills on the phone, in-person, e.g. smiles, cheerfully greeted patients, engaged with all patients in a genuine, warm and caring manner.
International Patient Services Navigator
Banner University Medical Center
04.2021 - 09.2022
- Facilitated and organized International Patient transfers and safe discharge plans from the hospital.
- Built and fostered relationships with Consulates, Community Resources and Community Advocates to better assist other staff members and Patients.
- Maintained close professional relationships with physicians and Banner Network executives.
- Worked with every member of the Care Coordination team, including nurses, LMSW’s and Transitional Care Associates.
- Frequently communicated with several law enforcement agencies, such U.S. Customs and Border Protection.
- Completed Banner Spanish Language Assistant certification to be able to communicate with patients in both English and Spanish.
Respiratory Care Practitioner
Carondelet Holy Cross Hospital
10.2011 - 04.2021
- Provided respiratory care to patients in all clinical areas including the emergency department, maternal newborn, labor and delivery, neonatal/pediatric floor, Medical/Surgical floor, outpatient PFTs and PACU.
- Performed certified medical translation for hospital staff including diagnostic work-up, complaints and grievances, as well as goals of care.
- Assisted with written translation of hospital documents including the Welcome Packet for Swing Bed patients and letters for closing grievances.
- Floated to other network hospitals when needed.
- Assisted in the treatment of conditions including Covid-19, RSV, emphysema, chronic bronchitis, asthma, cystic fibrosis, and pneumonia.
- Performed and communicated results of Arterial Blood Gases.
- Implemented the use of various oxygen devices, aerosol, and breathing treatments in the provision of respiratory therapy.
- Implemented Neonatal Resuscitation Program (NRP) guidelines while attending high risk and premature deliveries.
- Performed venous blood draws and insertion of IV catheters.
- Assisted patients with the process of obtaining new nebulizers and new home oxygen delivery setups.
- Assisted with annual N95 respirator/masks fit testing of all hospital staff.
- Mentored student volunteers and precepted new employees.
Education
AS Applied Health Sciences - Respiratory Care
2011
GPA: 3.85
Skills
Working knowledge of Microsoft Office Suite, Cerner and other various Electronic Medical Records applications
Secure working with patients and customers in the healthcare setting
Excellent communication
Organizational skills
Multitasking Abilities
Reporting and documentation
Time management
Certification
- Registered Therapist by the Arizona Board of Respiratory Care Practitioners and The National Board for Respiratory Care
- Bilingual Medical Interpretation – English & Spanish
- American Heart Association - Basic Life Support (Pending Renewal)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant to the Mariachi Program Director - Nogales High School
10.2024 - 11.2025
Respiratory Therapist - Copper Queen Community Hospital
11.2023 - 02.2024
Referrals Coordinator - Mariposa Community Health Center
04.2023 - 08.2023
International Patient Services Navigator - Banner University Medical Center
04.2021 - 09.2022
Respiratory Care Practitioner - Carondelet Holy Cross Hospital
10.2011 - 04.2021
Pima Medical Institute - AS Applied Health Sciences, Respiratory Care