Alejandra Martinez
Oak Forest,IL
Summary
Proven bilingual professional with a strong background in accounts payable and exceptional customer service skills, honed at Us Gas and Katoen Natie Midwest Inc. Expert in vendor invoice processing and confidentiality handling, I significantly reduced late payment penalties and enhanced client satisfaction through efficient dispute resolution and empathetic customer interactions.
Overview
10
10
years of professional experience
Work History
Accounts Payable Clerk
Us Gas
03.2021 - Current
- Maintained good working relationships with vendors and resolved disputes.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
CSR
Katoen Natie Midwest Inc
06.2018 - 03.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Receptionist
Econo Lodge Hotel
09.2014 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
George Washington High School
Chicago, IL06-2009
Skills
- Bilingual
- Accounts payable
- Invoice processing
- Check processing
- Customer service
- Bank reconciliation
- Vendor invoice processing
- Confidentiality handling
- General accounting
Timeline
Accounts Payable Clerk
Us Gas
03.2021 - Current
CSR
Katoen Natie Midwest Inc
06.2018 - 03.2021
Receptionist
Econo Lodge Hotel
09.2014 - 06.2018
High School Diploma -
George Washington High School
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