Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Alejandra Martinez

Bryan,TX

Overview

6
6
years of professional experience

Work History

Customer Support / TSI Representative

TSI
12.2024 - Current
  • Provide professional account support and customer assistance while maintaining compliance with company standards.
  • Manage customer inquiries, resolve account discrepancies, and ensure client satisfaction.
  • Document all interactions accurately and support team performance goals.

Salesman

Eastep Auto Sales
04.2023 - 10.2024
  • Delivered exceptional customer service by actively listening and recommending vehicles that matched client needs and budgets.
  • Provided in-depth product knowledge on vehicle models, features, warranties, and financing options.
  • Coordinated test drives, negotiated terms, and processed purchase paperwork including financing, trade-ins, and title transfers.
  • Followed up with customers to ensure satisfaction, building long-term relationships and encouraging referrals.
  • Supported business goals by maintaining accurate sales records, analyzing payment trends, and assisting with asset recovery.

Collections Agent

Alltran Financial
11.2020 - 04.2023
  • Recovered delinquent accounts by negotiating repayment plans and setting up recurring drafts.
  • Skip-traced using online resources and maintained updated customer information to maximize recovery.
  • Consistently handled high-value transactions while protecting sensitive financial data.
  • Maintained professionalism and problem-solving skills, even during difficult customer interactions.

Cashier

Lowe’s Home Improvement
09.2019 - 11.2020
  • Operated POS systems with accuracy while assisting customers with purchases and returns.
  • Provided product recommendations, promoted rewards programs, and delivered high-level customer service.
  • Trained new team members in cashiering, stock procedures, and customer service best practices.

Education

Associate of Science - Computer And Networking

DeVry University
Texas

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Coastal Bend College
Kingsville
05.2020

High School - undefined

H.M. King High School
Kingsville
05.2019

Skills

Customer Service

Hobbies

Reading, Painting/Drawing, Traveling/Camping, Taking pets to the park

Languages

Spanish
Native or Bilingual

Timeline

Customer Support / TSI Representative

TSI
12.2024 - Current

Salesman

Eastep Auto Sales
04.2023 - 10.2024

Collections Agent

Alltran Financial
11.2020 - 04.2023

Cashier

Lowe’s Home Improvement
09.2019 - 11.2020

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Coastal Bend College

High School - undefined

H.M. King High School

Associate of Science - Computer And Networking

DeVry University
Alejandra Martinez