Alejandra Martinez
Bryan,TX
Overview
6
6
years of professional experience
Work History
Customer Support / TSI Representative
TSI
12.2024 - Current
- Provide professional account support and customer assistance while maintaining compliance with company standards.
- Manage customer inquiries, resolve account discrepancies, and ensure client satisfaction.
- Document all interactions accurately and support team performance goals.
Salesman
Eastep Auto Sales
Bryan
04.2023 - 10.2024
- Delivered exceptional customer service by actively listening and recommending vehicles that matched client needs and budgets.
- Provided in-depth product knowledge on vehicle models, features, warranties, and financing options.
- Coordinated test drives, negotiated terms, and processed purchase paperwork including financing, trade-ins, and title transfers.
- Followed up with customers to ensure satisfaction, building long-term relationships and encouraging referrals.
- Supported business goals by maintaining accurate sales records, analyzing payment trends, and assisting with asset recovery.
Collections Agent
Alltran Financial
Bryan
11.2020 - 04.2023
- Recovered delinquent accounts by negotiating repayment plans and setting up recurring drafts.
- Skip-traced using online resources and maintained updated customer information to maximize recovery.
- Consistently handled high-value transactions while protecting sensitive financial data.
- Maintained professionalism and problem-solving skills, even during difficult customer interactions.
Cashier
Lowe’s Home Improvement
Kingsville
09.2019 - 11.2020
- Operated POS systems with accuracy while assisting customers with purchases and returns.
- Provided product recommendations, promoted rewards programs, and delivered high-level customer service.
- Trained new team members in cashiering, stock procedures, and customer service best practices.
Education
Associate of Science - Computer And Networking
DeVry University
Texasundefined
Coastal Bend College
Kingsville05.2020
High School - undefined
H.M. King High School
Kingsville05.2019
Skills
Customer Service
Team Building
Problem Resolution
Microsoft Office
Sales Strategies
Cash Handling
POS Systems
Networking
Account Management
Employee Training
Bilingual: English, Spanish
Hobbies
Reading, Painting/Drawing, Traveling/Camping, Taking pets to the park
Languages
Spanish
Native or Bilingual
Timeline
Customer Support / TSI Representative
TSI
12.2024 - Current
Salesman
Eastep Auto Sales
04.2023 - 10.2024
Collections Agent
Alltran Financial
11.2020 - 04.2023
Cashier
Lowe’s Home Improvement
09.2019 - 11.2020
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Coastal Bend College
High School - undefined
H.M. King High School
Associate of Science - Computer And Networking
DeVry University