Tiebetia Coulibaly
Duluth,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative /Chat Support Representative
T MOBILE
02.2022 - 08.2023
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Assisted customers with order placement, product returns and order tracking.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Researched customer inquiries to provide accurate and up-to-date information.
- Handled inbound customer chat conversations from various websites.
Customer Service Representative
SIAO BROKERAGE SERVICES LLC
01.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
Education
Associate of Science - General Studies
Georgia Perimeter College
Dunwoody, GA12.2006
Skills
- Critical Thinking
- Customer Relations
- Problem-Solving Abilities
- Team Development
- Technical Support
- Customer Service
- Attention to Detail
- Positive Attitude
- Decision Making
- Interpersonal Skills
- Active Listening
- Analytical Skills
- Social Media Monitoring
Languages
French
Native or Bilingual
Timeline
Customer Service Representative /Chat Support Representative
T MOBILE
02.2022 - 08.2023
Customer Service Representative
SIAO BROKERAGE SERVICES LLC
01.2020 - 02.2022
Associate of Science - General Studies
Georgia Perimeter College
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