Alejandra Martinez
Houston,NJ
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Fiesta Pawn
07.2017 - Current
- Managed client communications by handling phone calls and emails about accounts or complaints while informing the Account Manager of any issues
- Coordinated with employees to ensure all processes and procedures were followed for process improvement
- Provided regular input on account activity through report analysis and trending corrective actions
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Trained and mentored staff to enhance customer service and sales proficiency.
Sales Clerk
EZ Pawn
09.2016 - 07.2017
- Assisted clients by greeting them warmly and helping them find products while promoting sales to maintain continuous knowledge of inventory status
- Handled cash transactions accurately as part of managing invoices and account receivables under direction from management
- Worked closely with team members ensuring service level expectations were achieved
Education
High School Diploma -
Cypress Ridge High School
TX06.2016
Skills
- Client Communications
- Conflict Resolution
- Process Improvement
- Report Analysis
- Microsoft Excel Proficiency
- Team Collaboration
- Outlook Proficiency
- Strategic Planning
- Employee Scheduling
- Computer Skills
- Documentation skills
- Inventory Control
- Inventory organization
- Team leadership
- Money handling
- Time management
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Fiesta Pawn
07.2017 - Current
Sales Clerk
EZ Pawn
09.2016 - 07.2017
High School Diploma -
Cypress Ridge High School