Alejandra Miller
Omaha,NE
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager III
Cobalt Credit Union
01.2018 - Current
- Increased sales and Branches revenue by strengthening community relationships and promote exceptional member service.
- Establish yearly/monthly/daily sales goals for each of my employees according to their strengths in order to reach Branch yearly goals and responsibilities.
- Create marketing Strategies to ensure Branches always exceeds the Credit Union Standard of performance.
- Monitor, coach and continually train employees in daily operations to develop consistency and efficiency in daily operations.
- Ensure Branch location is compliant with institution regulations, perform monthly audits, and monitor branch budgets.
- Conduct Branch meetings and formal coaching sessions with all Branch employees weekly and monthly respectively.
- Direct, coordinate, guide and provide leadership to all my employees, as well as other Branches when needed by always demonstrating our organization values.
- Foster teamwork and open communication with members, employees, and business partners.
- Supervision of employees including hiring, coaching, promotions, transfers, performance reviews, salary recommendations, and personnel issues.
- Highly involved in the community and actively volunteer.
- Represents the Credit Union in its relationships with current and potential members, the local community, suppliers, and competitors.
- Evaluate and make recommendations of products and services in order to serve our Community accurately.
Community Branch Manager
Bank of Nebraska
01.2012 - 01.2018
- Guide, lead and manage operational activities of bank.
- Establish and maintain excellent relations with businesses and clients.
- Support and promote bank products and services.
- Hire, Train, Supervise, Schedule, and empower bank staff.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Perform daily branch operations, new accounts, CD’s, cars, personal loans, HELOC’s.
- Balance Vault and monthly branch audits.
Service Manager
Wells Fargo Bank
01.2008 - 01.2012
- Prepare financial statements and analysis for branch.
- Manage and supervise department employees, responsible for day-to-day supervision and leadership.
- Maintain and oversee all banking procedures and processes.
- Recruit, interview, and hired new employees.
- Oversee approvals of loans, lines of credit, new accounts.
- Ensure customer service and satisfaction.
- Visited Businesses within the community to invite them to bank with us.
Education
MBA - Business Administration
Bellevue University
12-2026
BBA - Business Administration
Bellevue University
Associates Degree - Hospitality Management
Metropolitan Community College
Leadership Pathway - undefined
Bellevue University
Life & Health Insurance Certification -
Kaplan Financial Education
Skills
- Team leadership
- Coaching and mentoring
- Conflict resolution
- Analytical thinking
Accomplishments
- Contributed to the development of ITIN lending guidelines.
- IDEA group Vice chair
- Developed the Financial Literacy Projects with 3 Consulates
- Support the translation of credit union marketing content
Certification
- Translation and Interpretation for Education Certified
- TMA -Team Member Advantage Certified – Integrity Solutions.com
- Integrity Coaching Certified - Integrity Solutions.com
- Public Notary
- NMLS # 1064205
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Manager III
Cobalt Credit Union
01.2018 - Current
Community Branch Manager
Bank of Nebraska
01.2012 - 01.2018
Service Manager
Wells Fargo Bank
01.2008 - 01.2012
Associates Degree - Hospitality Management
Metropolitan Community College
Leadership Pathway - undefined
Bellevue University
MBA - Business Administration
Bellevue University
BBA - Business Administration
Bellevue University
Life & Health Insurance Certification -
Kaplan Financial Education
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