Alejandra M Mendoza-Agoitia
San Antonio,TX
Summary
Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
14
14
years of professional experience
Work History
Service Readiness Business Analyst
JPMorgan Chase
10.2021 - Current
- Support the effective implementation of business strategies for multiple LOB's by driving project deliverables.
- Managed major business transitions, including the migration of PPP procedures for Business Banking, ensuring smooth stakeholder collaboration, and thorough documentation.
- Served as an official assessor for multiple lines of business, executing complex change management projects, and mentoring future subject matter experts to support team growth.
- Strengthened partnerships and resolved conflicts as NABO SME, achieving a significant reduction in complaints and repeat call volume through effective communication and process improvements.
Onboarding Manager
JPMorgan Chase
02.2020 - 06.2021
- Created procedures for onboarding new hires like welcome letters, welcome calls, tracking for each class and new hire.
- Helped lead the Covid relief work from home project to assist new hires with technology set up and SSO credentials for first day access
- Onboarding recognition for the highest completion of onboarding sessions, welcome calls, and equipment orders during second & Third quarter 2021
Hiring Manager
JPMorgan Chase
06.2019 - 10.2021
- Evaluate, interview, and hire candidates for all U.S.-based positions while managing the end-to-end hiring process for 3 to 5 classes a month of 20 to 45 new hires each.
- Assisted managers in a project to organize firm-wide cases, which resulted in faster SLAs, accuracy in assignments, and a total of 30,000 cases being worked from April 2021 to July 2021.
Bilingual Card Team Leader
JPMorgan Chase
05.2018 - 06.2019
- Lead a team of 20-25 specialist within the Card department
- Assisted with the screening and interviewing of new Leadership Development Program candidates.
- Lead the Retention Pillar for the division along with exit interviews, stay interviews, and reporting for at risk employees.
Relief Team Leader
JPMorgan Chase
11.2011 - 12.2013
- Transitioned to the Columbus, Ohio site to hire and develop the first Bilingual Team and assisted with upskilling.
- Was selected to move to the Tempe, Arizona site to inaugurate our Retail department
- Escalations Specialist Subject Matter Expert and assisted with the auditing and modification of our Escalations Job Aids.
Education
Associates Degree -
North West Vista College
San Antonio, TXChange Management Certification -
ECornell
11.2025
Project Leadership Certificate - undefined
Pathstream
12.2023
Bachelors - Psychology, HR
University of Arizona
10.2021
Timeline
Service Readiness Business Analyst
JPMorgan Chase
10.2021 - Current
Onboarding Manager
JPMorgan Chase
02.2020 - 06.2021
Hiring Manager
JPMorgan Chase
06.2019 - 10.2021
Bilingual Card Team Leader
JPMorgan Chase
05.2018 - 06.2019
Relief Team Leader
JPMorgan Chase
11.2011 - 12.2013
Project Leadership Certificate - undefined
Pathstream
Associates Degree -
North West Vista College
Change Management Certification -
ECornell
Bachelors - Psychology, HR
University of Arizona