Alejandra Moncada Caballero
Bellevue,WA
Summary
Versatile and dynamic professional with a proven track record of improving customer service. Bring strong problem-solving communication skills and a proactive approach to new assignments. Known for adaptability, creativity, and results-oriented mindset, have a positive attitude and 100% focus on safety and high quality.
The goal is to be able to join a company to develop and increase the goals set by management, which will allow to grow and cultivate professional relationships. Guide the customer to meet and exceed goals, dedicated and hard-working with an inner drive to deliver quality and friendliness with excellent and exceptional service.
Overview
3
3
years of professional experience
Work History
Service & Kitchen Team
Panda Express
07.2024 - Current
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with front-of-house staff to ensure seamless communication and top-notch service.
- Managed ordering and receiving process, guaranteeing sufficient stock levels while minimizing spoilage risks.
- Maintained a clean and sanitary work environment, adhering to strict health code standards at all times.
- Performs routine food service activities according to established operational policies and procedures.
- Fast, safe and effective service
- Attention to detail in food and service quality and cleanliness.
- Ensures a consistent and adequate supply of ingredients prepared according to company specifications and local health regulations.
Restaurant Busser
Fogo De Chao
06.2023 - 07.2024
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Perform different tasks such as; providing
support through proper preparation and presentation of all salad bar items, side dishes, and desserts in an efficient. manner. - I communicate with the rest of the staff and always look for better ways to complete tasks and productivity.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
Delivery Driver
Amazon, Reflex Inc
02.2023 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Safety first
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Report pre-trip and post trip, documented mileage, deliveries, pickups, customer issues, incidents or damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Family Nanny
Adam Brotman Family
09.2021 - 12.2022
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Great open communication with parents for seamless coordination in children''s daily routines and schedules.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- 100% interest, security and attention to the girl.
Waitress / Server /Restaurant Hostess
Don Lucho's & Pisco Bar
07.2021 - 11.2022
- Great customer service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
ELA Level 5
Edmonds Community College
Lynnwood, WA10.2021
GED -
Mariner High School
Everett, WA06.2020
Skills
- Patience and the ability to remain calm in stressful situations
- Safety
- Teamwork
- Excellent customer service
- Listening ability and ability to operate and control equipment
- Positive aptitude
- Problem solving
- Organizational skills
- Communication skill
- Multitasking and Organization
- Speak Spanish / English
- Time management
- Money management and Expert in money transfers
- Knowledge of hardware, software and the internet
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Service & Kitchen Team
Panda Express
07.2024 - Current
Restaurant Busser
Fogo De Chao
06.2023 - 07.2024
Delivery Driver
Amazon, Reflex Inc
02.2023 - 04.2023
Family Nanny
Adam Brotman Family
09.2021 - 12.2022
Waitress / Server /Restaurant Hostess
Don Lucho's & Pisco Bar
07.2021 - 11.2022
ELA Level 5
Edmonds Community College
GED -
Mariner High School