Alejandra Moncada Caballero
Lynnwood,WA
Summary
Versatile and dynamic professional with a proven track record of improving customer service. Bring strong problem-solving communication skills and a proactive approach to new assignments. Known for adaptability, creativity, and results-oriented mindset, have a positive attitude and 100% focus on safety and high quality.
The goal is to be able to join a company to develop and increase the goals set by management, which will allow to grow and cultivate professional relationships. Guide the customer to meet and exceed goals, dedicated and hard-working with an inner drive to deliver quality and friendliness with excellent and exceptional service.
Professional and prepared transportation specialist with strong focus on safety, efficiency, and customer service. Proven ability to adapt to changing needs and contribute to team success. Skilled in route planning, vehicle maintenance, and assisting passengers with special needs. Reliable, flexible, and results-driven.
Overview
5
5
years of professional experience
Work History
Paratransit Operator
Transdev - Transportation Service
02.2025 - Current
- Improved passenger satisfaction by providing timely and efficient transportation services to individuals with disabilities.
- Trained new paratransit operators on essential job functions including driving techniques, customer service skills, record-keeping responsibilities.
- Completed incident reports accurately and within required timeframes to maintain compliance with company policies and regulations.
- Ensured passenger safety during emergencies by following established protocols and procedures diligently.
- Enhanced safety measures by conducting thorough pre-trip vehicle inspections and addressing potential issues promptly.
Service & Kitchen Team
Panda Express
07.2024 - Current
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with front-of-house staff to ensure seamless communication and top-notch service.
- Managed ordering and receiving process, guaranteeing sufficient stock levels while minimizing spoilage risks.
- Maintained a clean and sanitary work environment, adhering to strict health code standards at all times.
- Performs routine food service activities according to established operational policies and procedures.
- Fast, safe and effective service
- Attention to detail in food and service quality and cleanliness.
- Ensures a consistent and adequate supply of ingredients prepared according to company specifications and local health regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Restaurant Busser
Fogo De Chao
06.2023 - 07.2024
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Perform different tasks such as; providing
support through proper preparation and presentation of all salad bar items, side dishes, and desserts in an efficient. manner. - I communicate with the rest of the staff and always look for better ways to complete tasks and productivity.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
Delivery Driver
Amazon, Reflex Inc
02.2023 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Safety first
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Report pre-trip and post trip, documented mileage, deliveries, pickups, customer issues, incidents or damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Family Nanny
Adam Brotman Family
09.2021 - 12.2022
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Great open communication with parents for seamless coordination in children''s daily routines and schedules.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- 100% interest, security and attention to the girl.
Waitress / Server /Restaurant Hostess
Don Lucho's & Pisco Bar
07.2021 - 11.2022
- Great customer service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Money Transfer Agent /Customer Service Cashier
Tienda Latina
11.2019 - 11.2020
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
- Exceeded expectations during periodic performance evaluations through consistent high-quality work output.
- Monitor wire authenticity and oversee the exchange of foreign currencies in a transaction.
- Responsibility for the security process to ensure that all transfers are carried out in a private and professional manner.
- Developing strong customer relationships, fostering trust in our services.
- Identified potential fraudulent activities and reported them to management, contributing to the security of client funds.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Managed a high volume of daily transactions without compromising quality or accuracy.
Education
ELA Level 5
Edmonds Community College
10.2021
GED -
Mariner High School
06.2020
Skills
- Patience and the ability to remain calm in stressful situations
- Safety
- Teamwork
- Excellent customer service
- Listening ability and ability to operate and control equipment
- Positive aptitude
- Problem solving
- Organizational skills
- Communication skill
- Multitasking and Organization
- Speak Spanish / English
- Time management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Paratransit Operator
Transdev - Transportation Service
02.2025 - Current
Service & Kitchen Team
Panda Express
07.2024 - Current
Restaurant Busser
Fogo De Chao
06.2023 - 07.2024
Delivery Driver
Amazon, Reflex Inc
02.2023 - 04.2023
Family Nanny
Adam Brotman Family
09.2021 - 12.2022
Waitress / Server /Restaurant Hostess
Don Lucho's & Pisco Bar
07.2021 - 11.2022
Money Transfer Agent /Customer Service Cashier
Tienda Latina
11.2019 - 11.2020
GED -
Mariner High School
ELA Level 5
Edmonds Community College
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