Alejandra Munos
Kansas City,MO
Summary
Versatile Housekeeping Supervisor working with diver staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Focused professional knowledgeable about devising innovative solutions to diverse businesses concerns and goals. strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
5
5
years of professional experience
Work History
Environmental Services Lead/Housekeeper
Overland Park Regional Medical Center
1500 Quivira Rd, Overlandpark, KS 66215
11.2021 - 07.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
Scanning Operator
Amazon Warehouse
Lenexa, KS
10.2018 - 07.2020
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Documented finished work to keep supervisors informed of production activities.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Prepared and processed papers for use in scanning, microfilming and microfiche.
- Produced more than [Number] sheets per day using high-volume [Type], [Type] and [Type] machinery.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Guadalupe Centers High School
1524 Paseo Blvd Kansas City MO 64108Skills
- Process Monitoring
- Desktop Computers
- Proper Equipment Usage
- Supply Inventory Management
- Safety Risk Assessment
- Employee Performance Reviews
- Room Occupancy Maintenance
- Staff Training
- Customer Service
- Cleaning and Sanitation
- Improving Employee Engagement
- Performance Improvement
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Environmental Services Lead/Housekeeper
Overland Park Regional Medical Center
11.2021 - 07.2023
Scanning Operator
Amazon Warehouse
10.2018 - 07.2020
High School Diploma -
Guadalupe Centers High School