Alejandra Munoz
El Paso
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
4
4
years of professional experience
Work History
E-Banker
Evolve Federal Credit Union
El Paso
01.2024 - Current
- Provide customer service to credit union members answering inquiries and resolving complaints.
- Provide digital banking support ensuring high levels of customer satisfaction through timely and effective communication.
- Assist with account maintenance, digital transactions, and fraud prevention.
- Opening and closing personal and certificate accounts.
- Cross-Sell Credit Union products.
- Perform data entry, file management, and prepare member correspondence.
- Performed inbound and outbound calls.
- Mentored new e-Banker.
Customer Service Representative
Alorica
El Paso
06.2022 - 04.2023
- Conducted phone calls about credit card servicing.
- Assisted customer with credit card payments.
- Assisted customer with credit card claims.
- Maintained an updated knowledge base of current products,services, pricing, and promotions.
- Maintained a high level of professionalism when dealing with difficult customers.
Shift Lead Manager and Trainer
Dunkin' Donuts
El Paso
12.2020 - 05.2022
- Delivered customer service while multitasking working in a fast-paced environment.
- Balanced registers and filed deposits.
- Filed inventory paperwork.
- Trained new staff.
Education
High School Diploma -
Bel Air High School
El Paso, Texas06-2020
Skills
- Customer service
- Digital banking support
- Financial knowledge and banking operations
- Cross-Selling
Timeline
E-Banker
Evolve Federal Credit Union
01.2024 - Current
Customer Service Representative
Alorica
06.2022 - 04.2023
Shift Lead Manager and Trainer
Dunkin' Donuts
12.2020 - 05.2022
High School Diploma -
Bel Air High School