Summary
Overview
Work History
Education
Skills
Timeline
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ALEJANDRA NAJERA

Round Lake Beach

Summary

I have Supervisor experience for 9 years and 4 years of Teacher Assistance, my area of expertise is leadership and closely identifying challenges, providing support and knowledgeable in providing friendly customer service to clients, families, and fellow professional/coworkers.

Overview

13
13
years of professional experience

Work History

Branch Operations Lead/Manager On Duty/Supervisor

Chase Bank
Grayslake
03.2017 - Current
  • Manager on duty
  • Supervisor
  • Enforcing Policy and Procedures
  • Banking Solutions
  • Demonstrating Leadership
  • Proficiency in Operations and Transactions
  • Process Transactions
  • Assisting customers with banking needs
  • Order banking supplies as needed
  • Problem Solving
  • Managed daily operations to ensure compliance with banking regulations.
  • Led team meetings to discuss workflow and operational improvements.
  • Coordinated cross-departmental communication for efficient project execution.
  • Trained staff on new systems and procedures to enhance productivity.
  • Implemented process changes to streamline customer service interactions.
  • Resolved operational issues by collaborating with various departments.
  • Developed training materials for onboarding new employees in operations.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.

Teacher Assistant

Montessori & Music Daycare Center
Mundelein
10.2014 - 12.2016
  • Provide support to Lead Teachers
  • Reinforce lessons to kids individually/groups
  • Creating lesson plans
  • Creating Activities
  • Fax/Scanning Documents
  • Process Documents
  • Lesson Preparations
  • Helping children who need extra support
  • Preparing classroom for the day
  • Reading to Children
  • Supporting teacher with class behavior
  • Supervising group activities
  • Taking part in training
  • Monthly training lessons
  • Cleaning materials and equipment

Teacher Assistant

Young At Heart Center
Libertyville
07.2012 - 10.2014
  • Company Overview: (preschool/daycare)
  • Provide support to Lead Teachers
  • Reinforce lessons to kids individually/groups
  • Creating lesson plans
  • Creating Activities
  • Fax/Scanning Documents
  • Process Documents
  • Lesson Preparations
  • Helping children who need extra support
  • Preparing classroom for the day
  • Reading to Children
  • Supporting teacher with class behavior
  • Supervising group activities
  • Taking part in training
  • Monthly training lessons
  • Cleaning materials and equipment
  • (preschool/daycare)

Education

High School -

Round Lake High School
Round Lake Beach, IL

Some college -

College of Lake County
Grayslake, IL

Skills

  • Problem Solving
  • Communication
  • Leadership
  • Time Management
  • Teamwork
  • Organization
  • Customer Service
  • Critical Thinking
  • Management
  • Empathy
  • Multitask
  • Frequent Standing
  • Adaptability
  • Detail Oriented
  • Fast Learner
  • Responsible
  • Policy enforcement
  • Banking solutions
  • Transaction processing
  • Compliance management
  • Operational leadership
  • Customer service
  • Team collaboration
  • Cross-department communication
  • Employee training
  • Problem solving
  • Attention to detail
  • Time management
  • Effective communication
  • Conflict resolution
  • Acknowledgment of customer needs
  • Operational efficiency
  • Motivational attitude

Timeline

Branch Operations Lead/Manager On Duty/Supervisor

Chase Bank
03.2017 - Current

Teacher Assistant

Montessori & Music Daycare Center
10.2014 - 12.2016

Teacher Assistant

Young At Heart Center
07.2012 - 10.2014

High School -

Round Lake High School

Some college -

College of Lake County

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