Alejandra Nogales
Moreno Valley Health Systems
Moreno Valley
1
Language
8
years of professional experience
Detail-oriented professional with a strong focus on high-quality results and effective communication. Known for fostering collaboration and organization in diverse environments, ensuring team success through precise task execution. Quickly adapts to new challenges, providing valuable support to colleagues.
Work History
Assistant Site Coordinator
5 Months- Coordinated program schedules and activities, ensuring alignment with organizational goals.
- Facilitated communication between site staff and management to enhance operational efficiency.
- Implemented quality assurance protocols to maintain high standards in service delivery.
- Developed training materials for new staff, improving onboarding process effectiveness.
Patient Service Representative
2 Years 2 Months- Greeted and assisted patients in fast-paced healthcare setting, fostering positive and professional patient experiences
- Scheduled, confirmed, and coordinated patient appointments while managing high call volumes
- Verified patient demographics, insurance eligibility, and authorizations in compliance with HIPAA regulations
- Collected copayments, processed payments, and clarified billing and insurance information to enhance patient understanding
- Communicated effectively with clinical staff, providers, and insurance companies to resolve patient concerns
- Addressed patient inquiries, complaints, and special requests with empathy and discretion, ensuring resolution and satisfaction
- Supported front-desk operations, including check-in/check-out and workflow coordination
Dental Insurance Coordinator
1 Year 8 Months- Guided patients through treatment process by clarifying financial responsibilities, including deductibles, copayments, and coinsurance amounts.
- Served as liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Acted as a liaison between patients, dental providers, and insurance companies to resolve discrepancies regarding coverage or billing issues.
- Trained dental team members on insurance policies and procedures to enhance office collaboration and support quality patient care.
Apart Manager
1 Year 5 Months- Managed 30-unit building through advertising vacancies, negotiating and enforcing leases, and securing premises.
- Achieved financial objectives by collecting rents, paying bills, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Increased occupancy rates through proactive marketing and efficient processing of rental applications.
Education
Certificate - Billing & Coding
- Certified Nurse Assistant
- Medical Assistant
Skills
Insurance operations
Customer support
Medicare knowledge
Claims processing
Healthcare Documentation
CPT Coding
Patient scheduling
Microsoft Office
Patient Billing
Client support
Billing management
Insurance processes
AWARDS
Adult/Child/Infant CPR, Basic First Aid, Automated External Defibrillator
Languages
Spanish
Native or Bilingual
Timeline
Assistant Site Coordinator
Think Together
01.2026 - 06.2026Read More
Patient Service Representative
Moreno Valley Health Systems
10.2024 - 12.2026Read More
Dental Insurance Coordinator
Smile Brands
10.2022 - 06.2024Read More
Apart Manager
Green Management
05.2019 - 10.2020Read More
Los Angeles Skills Center
from Medical Assistant
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Long Beach Memorial
from Certified Nurse Assistant
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San Joaquin Valley College
Certificate from Billing & Coding
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