Kimberly Norris-Agin

Production Assistant

COUNTRY Financial

03.2002 - Current

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Answered customer telephone calls promptly to avoid on-hold wait times.
Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Accomplished multiple tasks within established timeframes.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Calculated quotes and educated potential clients on insurance options.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
Streamlined policy renewal processes for improved efficiency and client retention rates.
Reduced errors in payroll calculations through thorough review and reconciliation procedures.
Implemented systems for tracking employee hours accurately, streamlining payroll processes and reducing discrepancies.
Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
Received dues, fees and payments and provided transaction receipts.
Maintained accurate records of organizational finances and generated reports as requested.