Layla Frausto
Lincoln,NE
Summary
College Student working towards a B.A. in Software Engineer and Graphic Design, with proven leadership and organizational skills. Highly responsible and reliable, adept at multitasking, and capable of working under pressure. Fast learner with a strong customer service background, ready to contribute effectively to any role. Brings ability to adapt quickly to new tasks and environments while demonstrating solid understanding of production workflows. Ready to use and develop skills in scheduling, equipment handling, and problem-solving in Executive Assistant role.
Overview
3
3
years of professional experience
Work History
Production Assistant
BrandedFX
09.2024 - Current
- Head embroider responsible for adjusting and digitizing logos, tailoring embroidering files to customer specifications, and taking on the challenge of being more directly involved in every step of the customer and company order process.
- Coordinated schedules and resources for on-set activities, optimizing time management and resource allocation.
- Managed inventory and equipment logistics, including purchasing new merchandise, tracking supplies, and ensuring machines are being maintained, which support efficient workflow and reduce downtime.
- Provided exceptional customer service by directly engaging with walk-in clients and company accounts, guiding them through design choices, and building lasting relationships that resulted in repeat business and increased customer return rates.
Meat/Produce Team Associate
Walmart, Lincoln
02.2024 - 09.2024
- Identify and resolve customer inquiries promptly. Consistently receive positive feedback, contributing to high customer satisfaction rates.
- Foster strong teamwork within the food and consumables department. Coordinate with colleagues to maintain a clean, organized shopping environment, elevating the customer experience.
- Meticulously inspect and rotate stock to maintain freshness. Implement precise labeling system, reducing errors and improving efficiency in inventory management.
Front Desk
Fresh International Market, Lincoln
10.2023 - 01.2024
- Managed the front desk area and ensured a professional and welcoming environment for customers
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
Lead Opener and Closer
Yogurtini, Lincoln
02.2023 - 02.2024
- Managed all in-store operations comprehensively, covering areas such as food safety, inventory and stock ordering, maintaining equipment, handling cash, and ensuring the store is exceptionally organized and ready for daily business operations.
- Within the first three months of working, was promoted to a Team Lead.
- Lead a food service team, ensuring excellent customer service to all customers. This includes guiding team members, preparing toppings to the highest standards, maintaining frozen yogurt stock, solving any yogurt machine problems and being very thorough of keeping the store clean.
Education
High School Diploma -
Lincoln High School
Lincoln, NE05.2022
Skills
- Time management
- Ability to Work Under Pressure
- Strong work ethic
- Highly Organized
- Production scheduling
- Meeting deadlines
Extra-curricular activities
Restricted/Shift Manager Food Handlers Permit at Lincoln Lancaster County Health Department, Lincoln February 2023 — February 2025
Timeline
Production Assistant
BrandedFX
09.2024 - Current
Meat/Produce Team Associate
Walmart, Lincoln
02.2024 - 09.2024
Front Desk
Fresh International Market, Lincoln
10.2023 - 01.2024
Lead Opener and Closer
Yogurtini, Lincoln
02.2023 - 02.2024
High School Diploma -
Lincoln High School