Open To Work
Verified
This profile is verified using an email address.
Alejandra Ortiz
Colorado Springs,USA
Summary
Offering excellent interpersonal skills and genuine interest in delivering exceptional customer service in international setting. Brings ability to quickly learn and adapt to new procedures and environments, developing deep understanding of cultural diversity and safety protocols. Ready to use and develop communication and problem-solving skills in any airline role.
Overview
29
29
years of professional experience
Work History
School Bus Driver
Academy District 20
Colorado Springs, CO
04.2023 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
Stay-at-home Mom
Home
Colorado Springs, CO
09.2013 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Spanish Teacher
ELE CoSprings
Colorado Springs, USA
01.2019 - 01.2020
- Workshops for Hispanic heritage speakers designed to promote and improve the proper knowledge of their mother tongue, including grammar and orthography
- Workshops were conducted with children ages 6 to 10 who had some Spanish language knowledge
- Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
- Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
- Adapted teaching methods and materials to meet needs of students with learning differences, ensuring equitable access to language learning.
Customer Service Export Supervisor
CSAV Compañía Sudamericana de Vapores
Santiago, Chile
09.2007 - 08.2013
- Collaborated with sales teams to expand business opportunities in global markets.
- Managed relationships with key clients, fostering long-term partnerships and improving retention rates.
- Oversaw staffing and selection decisions to allocate resources and manage project assignments.
- Team recruitment, training, and development
- Trained new team members on export procedures, enhancing overall department productivity.
- Oversaw pre-alerts to determine if freight would arrive as expected.
- Spearheaded continuous improvement of processes and controls to drive consistent customer satisfaction.
- Compile reports using BDS, Oracle, and other management tools
- Reviewed existing export processes regularly, implementing improvements as needed to maintain a competitive edge in the industry.
- Optimized logistics networks to minimize costs while maintaining high customer satisfaction levels.
Flight Attendant
LAN AIRLINES
Santiago, Chile
09.1997 - 03.2007
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
Some College (No Degree) - Political Science
Universidad Central
Santiago, ChileSkills
- Ability to work calmly under pressure
- Adaptability
- Flexibility
- Organized
- Problem-solving
- Positive attitude
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
School Bus Driver
Academy District 20
04.2023 - Current
Spanish Teacher
ELE CoSprings
01.2019 - 01.2020
Stay-at-home Mom
Home
09.2013 - 04.2023
Customer Service Export Supervisor
CSAV Compañía Sudamericana de Vapores
09.2007 - 08.2013
Flight Attendant
LAN AIRLINES
09.1997 - 03.2007
Some College (No Degree) - Political Science
Universidad Central