Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaQuisha Thomas

Spring,TX

Summary

Seeking the position of a Phlebotomist/Medical Assistant where I can bring into use my extensive knowledge of Phlebotomy/Medical Assistant procedures. I am professional with good skills within my field.

Competent Phlebotomy Technician with [23] years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Phlebotomist

Dean’s Professional Service
07.2020 - Current

Phlebotomist

HCA Houston Healthcare Northwest
02.2021 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Participated in quality assurance and competency assessment initiatives.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Provided guidance and support to laboratory personnel.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Developed and implemented strategies to improve phlebotomy processes.

Medication Aide

Springcreek Village Assistant Living
02.2020 - 07.2020

Medication Aide

Autumn Grove Cottage
11.2018 - 02.2020

Lab Tech1

Tomball Hospital
11.2015 - 01.2018

Phlebotomist

Memorial Hermann Hospital
03.2006 - 10.2015

Education

Phlebotomist -

Phlebotomy Training School
01.2020

Medical Assistant - undefined

National Institute of Technology
01.2005

Skills

  • Good written and spoken communication
  • Empathy, with the ability to put nervous and distressed patients at ease
  • Practical skills with a steady hand
  • Ability to follow instructions and procedures accurately
  • Ability to work calmly under pressure
  • Competent in venipuncture, finger-stick, heel-stick, and arterial blood gas puncture blood collection methods
  • Knowledge on centrifugation and aliquoting procedures
  • Well versed in medical terminology
  • Very energetic and work with a positive mindset
  • Knowledge with performing manual/electronic vital signs, glucose testing, injections, urinalysis collections

Certification

  • CPR/AED Certification

Timeline

Phlebotomist

HCA Houston Healthcare Northwest
02.2021 - Current

Phlebotomist

Dean’s Professional Service
07.2020 - Current

Medication Aide

Springcreek Village Assistant Living
02.2020 - 07.2020

Medication Aide

Autumn Grove Cottage
11.2018 - 02.2020

Lab Tech1

Tomball Hospital
11.2015 - 01.2018

Phlebotomist

Memorial Hermann Hospital
03.2006 - 10.2015

Medical Assistant - undefined

National Institute of Technology

Phlebotomist -

Phlebotomy Training School
LaQuisha Thomas